ExxonMobil recruits a SAP Hana – Technical Support in Curitiba, PR, BR

Work with business and technical teams to provide L3 Technical Support for SAP HANA.

  ○ Analytical skills to investigate and troubleshoot issues
○ SAP HANA modeling (optional)
○ Infrastructure background (servers, SQL data bases, storages, Clusters)
○ Strong Communication (Vendor, stakeholders (project/business), support teams)
○ Experience or willing to learn SAP Hana to provide Technical support
○ Ensure solution compliance to solution design, best practices, technical architecture, design standards, technology roadmaps and business requirements

  ○ HANA Expertise
○ Experience in Applications support
○ Collaboration across organization
○ Knowledge of applications integration, Basis, security and relational databases (MS SQL)
○ L3 Escalation point of contact for L1 and L2 teams for issues in production and work with vendor
○ Coordination role to assist with change management  activities (define testing plan, involved in software upgrades)
○ Understand emerging technologies
○ Strong problem resolution skills
○ Strong customer focus