Requête nº: req12648

Intitulé de poste: Digital Access Intern

Secteur d’activité: Éducation

Type de contrat: Stagiaire

Taux d’occupation: Temps partiel

Ouvert aux expatriés: Non

Lieu de travail: Salt Lake City, UT USA

Descriptif du poste

The Digital Inclusion Program operates within the IRC SLC’s Education Program and supports digital skill development for newly arrived refugees and New Americans. The program provides clients with access to technology and cultivates a set of fundamental tech skills to improve their lives and livelihoods. This includes providing initial smartphone and data plans, affordable home broadband internet access, tech mentorships, and core resettlement services with integrated digital skills.

SCOPE OF INTERN WORK: 

With oversight from the Digital Inclusion Coordinator, the Digital Access Intern will assist with home broadband enrollments, basic training on computer and smartphone use, and ongoing technical support for refugee clients. Digital connectivity is a critical issue for newly arrived clients and technological barriers prevent access to IRC services, such as online health, job readiness, and ESL platforms. The Digital Access Intern will provide follow-up tech support to assist the client’s participation in IRC SLC’s virtual programs. Tech support for IRC clients will primarily be conducted virtually, over online platforms. In addition to providing basic tech support, the Digital Access Intern will help keep an inventory of donated digital devices for distribution.

COMMITMENT: May-August 2021, 15-20 hours per week

Profil

RESPONSIBILITIES:

•Assist clients with accessing home broadband through enrollment in Comcast Internet Essential Service

•Provide ongoing technical support to clients by troubleshooting problems by phone, with an interpreter when necessary

•Assist computer distribution and device troubleshooting in refugee homes

•Provide virtual support for clients in using virtual platforms for communication including WhatsApp, Google Hangouts, and Zoom

•Support preparation for and facilitation of initial digital inclusion intakes with all new refugee arrivals within the first 30 days

•Other duties as assigned (front desk coverage, office support, etc.)

LEARNING OBJECTIVES:

1. The intern will gain professional experience in digital literacy programming, including best practices and approaches for implementing digital education

2. The intern will deepen understanding of program design, data tracking, and evaluation

3. The intern will gain experience with cross-cultural communication and strength-based approach service delivery

REQUIREMENTS:

• Previous experience teaching technology basics and troubleshooting preferred; experience with refugees a plus

• High school graduate, currently enrolled in/recent graduate of a 4-year accredited institution.

• Demonstrated ability to successfully interact with individuals of different cultural backgrounds.

• Introductory use with virtual platforms for communication including WhatsApp, Google Hangouts, and Zoom

• Willingness to learn about the IRC and cross-cultural communication with clients

• Ability to communicate clearly and effectively in English; fluency in a refugee language helpful

• Independent and able to accomplish tasks efficiently and in a timely manner

This is an unpaid internship position. No financial compensation, including compensation for relocation, is available.