Total recrute un responsable technique et optimisation lubrifiants, Kampala, Ouganda
Job Description
- Work with Audit Team to ensure that all Lubricant sales procedures are saved and up to date
- Manage call & walk in customer technical queries and deliver outstanding technical support.
- Field visits – customer field visits together with the LSEs to offer technical support such as product recommendations, lube charts and surveys.
- Work with the GT LSE & Lubricants’ Trainer to organize technical seminars for key GT segments
- Conduct Root Cause Analysis of all claims lodged by customers relating to lubricants and negotiate on behalf of TOTAL on product claims arising from possible misapplications / quality shortcomings to determine company liability and recommending / rejecting the settlement of such claims.
- Manage ANAC roll out and relationships with Nairobi and Mombasa Laboratories to ensure timely feedback and Implementation of the possible actions.
- Instill confidence in TOTAL lubricants amongst customers.
- Spear head the efforts to dialogue with the stakeholders like the government through UNBS to regulate the lubricants quality and standards on the market.
- Product Life Cycle Management i.e. monitors stock aging and ensures Zero expiries in the warehouse.
- Together with the LSEs and the trade marketer come up with creative strategies of liquidating the stock that is near expiry or re-certifying it.
- Follow up with the support of LSEs on the implementation of new business development ideas such as LINKS, DMS, TQAS, ANAC, LUBRILOG among others.
- Design and implement business support systems that indirectly foster business growth and optimize the current Business Applications like OMS, Verification system, E-lube, through the route to market channels.
- In conjunction with the lubes team at divisional and group levels, replicate the different systems and applications in the activities of the affiliate to support the lubes team to facilitate growth.
- In conjunction with Communications team, ensure that the technical information on the TOTAL (U) Website and brochures is maintained up to date. Be a reference for any desired technical support for future publications.
Candidate profile
- Degree in Mechanical/Production Engineering. Post graduate training in Technical/Business fields is an added advantage.
- Minimum of 3 years working experience in Lubes business, technical support & training, sales and marketing environment
- Proven creative experience is a must
- Attention to detail &keenness to learn
- Good conceptual, innovative, computer, business writing, numeric and analytical and decision making skills.
- Must be innovative, self-driven and result oriented
Metier
Sales general responsibilities, Sales, Marketing
Region, department, area
Uganda
Employment type
Fixed term position
Experience level required
Minimum 3 years
Employer company
TOTAL UGANDA LTD
Branch
Marketing & Services
About us / company profile
Total is a global integrated energy producer and provider, a leading international oil and gas company, and the world’s second-ranked solar energy operator with SunPower. Our 100,000 employees around the world are committed to better energy that is safer, cleaner, more efficient, more innovative and accessible to as many people as possible. As a responsible corporate citizen, we focus on ensuring that our operations in more than 130 countries worldwide consistently deliver economic, social and environmental benefits. www.total.com In Africa, besides exploration and production and renewable energies, Total is active across the whole petroleum product supply chain (service station network, general trade, lubricants, aviation fuels, bitumen, LPG) in more than 40 countries, where the Group is the sector leader with an estimated 18% market share. Around 1.8 million customers are served every day at one of TOTAL’s 4,200 service stations on the continent.
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