Concern Worldwide recrute un coordinateur du système de gestion des bénéficiaires et des transferts, Dublin, Irlande

Job Purpose:  You will report to the Institutional Funding Support Unit (IFSU) Manager within the International Programme Department (IPD) and will work closely with Concern country programme teams, Regional Directors, Desk Officers as well as with technical advisors in the Strategy Advocacy and Learning team, particularly the Cash and Markets Advisor and the Programme Approaches and Learning Unit (PALU). You will liaise with IT, Finance, Procurement, Data Protection Officer and Compliance staff and will actively participate in the cross organisational BTMS Working Group.

Your purpose: Concern is focused on expanding the use of digital technologies to maximize scale, efficiency and impact within our programmes. You will be responsible for coordinating all aspects of Concern’s Beneficiary and Transfer Management System (BTMS), currently implemented using RedRose software and for managing the relationship with Red Rose.

You will provide technical leadership on design and implementation of programmes that plan to use the BTMS for cash, vouchers, in-kind distributions or beneficiary tracking.  As a member of the International Programme Directorate, you will provide leadership in the promotion, development, management and learning from all programmes that use the BTMS, in accordance with organizational policies and the Country Strategic Plan.

This role requires up to 40% travel to support country programmes, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

You will be responsible for:

System roll-out

• Leading in the promotion of, decision making on choosing the best BTMS for the programme, its adoption and roll-out  where country programmes choose this system
• Establishing & maintaining organisational processes and guidance for BTMS adoption in Concern programmes
• Working with stakeholders and software vendors to define and implement organisational data and reporting standards
• Ensuring adequate controls and permissions are reflected in the BTMS, in line with Concern’s internal procedures
• Provide in-country and remote training where relevant and support to Concern staff.

Programme Development

• Contribute to large bid, concept note and proposal development for government and private donors, including Irish Aid, FCDO, ECHO, BHA, USAID to ensure adequate planning and budgeting for the BTMS
• Support country teams to adopt the BTMS modalities, (beneficiary registration and tracking, programme dashboards, etc.), in line with their programme(s)’ and donor requirements
• Lead communications with RedRose
• Coordinate payments to RedRose.

Programme Learning

• Provide organisational analysis of transfer/services delivery recorded through the BTMS
• Lead  the BTMS review and share findings with Concern leadership
• Build evidence on what works and what does not, compiling and sharing lessons learned with Concern country teams.

Relationship Management

• Manage the partner relationship with RedRose in line with the signed Framework Agreement.

Other Duties

• Actively participating in the IPD or SMT meetings relating to BTMS
• Adhering fully to the commitments and rules of Concern’s Code of Conduct and its associated policies,  Anti-Fraud and Whistle Blowing Policy, including the respect of confidentiality.

Essential skills and experience:

• 5 years post qualification experience in Concern or a similar organization in  cash and voucher assistance  programme design and management
• Experience using digital solutions for cash and voucher assistance and beneficiary management
• Strong training / capacity building (technical and management) skills
• Experience in developing staff
• Must be fluent in English and French
• Bachelor’s or Master’s degree in International Affairs, International Relations, Computer Science, Information Systems, or relevant field preferred
• Ability to work under pressure to meet tight deadlines
• Good team worker
• Strong interpersonal, communication and negotiation skills

Desirable:

• Spoken/written Arabic
• A good understanding of computer applications i.e. Microsoft word, Excel, communications systems and basic trouble shooting skills.
• Cross cultural awareness and sensitivity
• Empathy with Concern’s goals and a commitment to capacity building, protection and participation
• Proven organization, planning and management skills
• Ability to work on own initiative
• Flexible and adaptable to a changing environment
• Knowledgeable about latest industry trends, including CVA programming, digital tools and new technologies.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

Your Personal Data

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.

Concern receives a substantial amount of funding from external donors each year.  Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).

Any offer of employment (either with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.

By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists

In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them – so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.

For additional information please consult our web site or contact the Human Resource Division in our Head Office.

You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy

Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above.