Objectives
A Healthcare quality improvement officer in healthcare is a health care professional that works to improve patient care, patient safety, and patient outcomes, and works to identify problems, finding solutions, and measuring outcomes.
S/He will coordinate all QI initiatives at mission, and ensuring implementation of policy and procedures, process improvements to promote healthcare at the field level.
Quality management workers focus on quality control and healthcare initiatives that drive major changes in healthcare improvements within the healthcare sector. Quality improvement (QI) reflect MSF goal to improve quality of health and healthcare through the three following aims: access to care, better care, and healthy people and communities. That goal is met through improving patient engagement, clinical workflows of healthcare workers, and use of mobile technology integration in the healthcare system.
Mobile Implementation Officer for Healthcare Quality improvement also works to improve quality standards through communication, decreasing Healthcare Acquired Infections cases, and improving patient outcomes. A MIO Healthcare Improvement is at the forefront of innovation and change in the health facilities at MSF field level.
Main responsibilities / Activities
In collaboration with the Healthcare quality improvement (QI) manager, plan, design, implement, and maintain a comprehensive medical practice continuous quality improvement (CQI) program including utilization management and risk management.
- Assists in educating new staff, including physicians and Nurses, about QI systems and requirements.
- Participate in departmental or hospital risk, safety, Infection Prevention Control (IPC) quality committee meetings.
- Collaborate with and communicate with medical staff, Supervisors and Managers on the field and QI committees to identify quality problems that must be improved and communicate with HQI Manager to ensure that problems are properly identified, documented, and resolved.
- S/He assists with onsite training with QI and IPC Committees and clinical staff that are responsible for safety and quality care.
- S/He Monitors medical practice efforts to ensure compliance with internal and external QI standards.
- Reviews medical records and other documentation to ensure quality care.
- Generate change concepts and change ideas to improve program/project performance,
- Plan and tests change ideas for scale up.
- Promote the importance of Patient Safety Culture as a Subject Matter Expert in clinical quality, modelling no shaming and non-blaming behaviours.
- Ensure Patient Safety Incidents reporting in a timely manner.
- Facilitate systems analysis, using QI Tools, flow charting, and root-cause analysis
- Work with IPC teams to decrease healthcare acquired infections (HAI), working to ensure compliance to IPC operational policies and procedures throughout the healthcare field mission, as well as setting strategies to run surveillance of infections.
- S/He analyses performance metrics related to top diagnoses, clinical procedures, and operational performance to recommend valid solutions. S/He may focus on clinical prioritization, service quality, provider and patient feedback and improvement initiatives.
- S/He acts as knowledge experts for continuous improvement activities in field for all clinical, functional, and administrative areas. They monitor various department processes, such as care complaints and medical record assessments, to recommend actions to address any risks or vulnerabilities.
- Oversee and ensure compliance with MSF standards, as well as those of the Minister of Health.
- In collaboration with the HQIM, design and execute training, workshop to enhance risk management and quality improvement in healthcare is all part of a quality management system that is working toward improvement in healthcare services.
- S/he prepares quality, and risk management reports.