Consultance : Évaluation des lignes directrices opérationnelles et des procédures opérationnelles normalisées pour les processus et systèmes de cartes d’alimentation du Border Consortium en Thaïlande.

Consultance : Évaluation des lignes directrices opérationnelles et des procédures opérationnelles normalisées pour les processus et systèmes de cartes d’alimentation du Border Consortium en Thaïlande.

Scope of Consultancy

The appointed consultant, in collaboration with TBC management and staff, will conduct an assessment of the current FCS, and relevant organizational structure in order to provide detailed analysis of current processes, benchmarking with standard practices, identification of gaps, and to make recommendations for improvements which ensure transparent, integrated, effective, and efficient execution of this system.

Specifically, the appointed consultant will:

· Assess the food card processes, system, and organizational structure (efficiency and effectiveness, environmental appropriateness, relevance, controls, implementation, and sustainability).

· Carry out a comparative analysis between TBC’s processes and standard good practices. Also, identify protection, gender dimensions, and impacts on natural resources.

· Identify ways to increase efficiency and reduce the risk of fraud and other organizational risks to TBC including factors relating to system design, business processes, and organizational structure.

· Recommend improvements to TBC’s food card business processes in close collaboration with key process owners and the system service provider, clearly showing functional interfaces with other workflows (i.e., finance processes, supply chain processes, and to ensure alignment to TBC’s strategic directions framework of 2023-2025, compliance with donor’s requirements, and good governance).

· Recommend appropriate organizational structure and human resource requirements including staff roles, positions, and responsibilities.

· Establish levels of authority and authorization for each process including suggestions for forums that support constructive interaction and good governance processes.

· Familiarize with the FCS provider as a significant stakeholder and other key process owners, to identify proper customization of the system and make recommendations for reports’ automation and formats.

· Work with TBC’s Senior Management Team (SMT) and project managers to elucidate key impacts on staff, risks in process implementation, and to advise on appropriate revisions.

Expected Outputs/Deliverables:

· Gap assessment report relating to processes, systems, and structures required for effective and efficient food card activity processes and organizational structure.

· Mapping of the food card activity processes, clearly showing functional interfaces with other workflows (i.e., finance processes, supply chain processes, and to ensure alignment to TBC’s strategic directions framework of 2023-2025, compliance with donor’s requirements, and good governance).

· Recommendations on organizational structure and human resource requirements including job roles, positions, and responsibilities.

· Table of levels of authority and authorization for each process.

· Suggestions on forums which support constructive interaction and good governance to processes with regards to internal coordination mechanisms.

· Report outlining proper customization of the system including automated reports, such as those produced from the operating system, and impactful and appropriate report formats.

· Recommendations on key management and monitoring considerations for implementation processes inclusive of markets, household expenditures, and supply chains.

· Presentation session to summarize findings of key outputs and deliverables.

Qualifications:

To qualify for this appointment, the consultant:

· Must have not less than 10 years relevant and professional experience of active engagement with clients in a humanitarian context or related field.

· Will possess relevant, professional qualifications in humanitarian assistance or business process improvement/reengineering, Cash and Voucher Assistance (CVA), cash transfer systems, and organization design.

· Must demonstrate evidence of similar work done with comparable organizations, possibly in similar settings.

· Have previously executed humanitarian assistance or business process improvement projects involving software implementation and ICT transformation.

· Will preferably have familiarity with non-profit organizational environments and dynamics.