General Human Resources: 25%
- Determine and prioritize the country’s Human Resource (HR) needs and establish specific HR objectives for country office to ensure that HR policy/procedures and standards are met
- Develop and revise HR policies as required to support the business
- Lead resolution of compliance issues as it relates to HR best practice and organizational policies
- Ensure country level management team members are well versed on country-related HR policies and that policies are implemented consistently
- Advise Country Director on all HR related issues
- Lead, in coordination with the Senior Management the development of a career progression path for all job categories in Rwanda office.
- Facilitate the staff separation/exit processes
- Liaise with Global Human Resources and Chief Administrative Officer as required
- Review all HR service contracts, i.e Medical Insurance, Pension scheme, Life Insurance etc… for guidance and due diligence.
- Manage the performance management processes including appraisals after probation period, Performance Improvement Plan (PIP) and annual appraisals.
Compensation and Benefits: 20%
- Review salary and benefits policies for local nationals to ensure that organization is able to attract and retain highly skilled staff;
- In collaboration with the HQ Human Resources Business Partner, conduct salary survey to ensure competitiveness of salaries against the market and make recommendations on the necessary changes;
- Evaluate jobs and individuals’ pay for internal equity and make recommendations in liaison with Human Resource Officers and Senior Management Team (SMT);
- Provide oversight to performance and annual merit increments.
Talent Acquisition/Recruitment: 15%
- Partner with Hiring managers and HR Officer(s) to evaluate staffing/business needs and determine specific position responsibilities and requirements to ensure accurate candidate sourcing;
- Draft, review and/or approve job descriptions;
- Oversee placement of job adverts via appropriate channels in Rwanda;
- Oversee the screening, testing, interviews and selection of candidates, reference checks and analysis and guide the hiring managers as appropriate.
Orientation and Onboarding/ Learning and Development 15%
- Oversee the on-boarding process and ensure the that the process is vibrant and comprehensive to ensure enjoyable and all-round orientation of new staff;
- Ensure systems are in place for new staff undertake the on-line orientation programs;
- Provide guidance and oversight to HROs in collecting, recording and sharing information for learning purposes and investing in people centred knowledge management activities;
- Use HR data for decision making and for operational efficiency;
- Liaise with HROs on training needs analysis;
- Train new supervisors/managers on supervisor and management skills.
Employee Relations 15%
- Work closely with supervisors to address issues affecting new staff;
- Develop and maintain a healthy employee relations environment providing staff a venue to discuss their work-related problems and concerns;
- Advise and assist staff with disciplinary and grievance issues;
- Mediate in staff conflict situations;
- Regular visit to field project offices.
Supervision (if applicable) 10%
- Provides coaching, guidance and mentorship to direct report(s) where needed;
- Sets targets and objectives for assigned area and delivers results;
- Grows team expertise to align with program and organizational direction while continually looking for ways to provide/enhance the value delivered;
- Leads a high-performing team and provides ongoing feedback and performance reviews;
- Tracks, monitors and effectively addresses and/or rewards performance of team members;
- Manages employees in compliance with all HR policies, procedures, guidelines;
- Shares knowledge, information, skills and subject matter expertise among the team and ensures the timely communication of issues while encouraging good working relationships with other functions/teams;
- Recruits for all hires to ensure a highly diverse, qualified workforce with the necessary capabilities needed to achieve goals.