Philip Morris International recherche un directeur du service clientèle, Dakar, Sénégal
We are looking for a Customer Service Executive who will provide support to sales team wholesalers, ensure PMI products availability at wholesale levels, process orders and ensure deliveries.
Main responsibilities :
Direct customers :
- Take orders directly from customers and process them ;
- Create sales orders and invoice ;
- Follow up the orders deliveries with LSP to ensure on time products reception ;
- Provide monthly sales orders plans for all wholesaler to ensure IMS forecast accuracy ;
- Input sales allowance ;
- Ensure targets and Trade programs communication to wholesalers ;
- Manage customer’s claims and complaints ;
- Report on all relevant information related to the wholesaler or completion.
Logistics service provider :
- Coordinate logistics for qualitative deliveries (One time in full) ;
- Manage sales exceptions deliveries and gather necessary approvals.
Finance :
- Monitor customer payment and educate them to respect payment term ;
- Follow up customer Bank Guarantee and manage the renewal on time ;
- Provide requested document for credit release and monitor requests with SCE team ;
- Raise the flag as when customer payment are abnormally delayed and propose actions.
Corporate Framework :
- Ensure a close respect of PMI guidelines and practices ;
- Perform the necessary records in line with Company guidelines ;
- ensure that PM is perceived as a responsible and preferred business.
Liaison with other function and departments :
- Develop a formalized working and team relationship with PM colleagues ;
- Maintain a close cooperation with the other departments.
Job requirements :
- Hold a high school diploma (Minimum Bac+2) in business and communication ;
- 1 to 2 years in a Sales or customer service position ;
- Fluent in Local dialect ;
- Proficient in English is a plus ;
- Negotiation and communication skills ;
- Pack office basics (Word and Excel).
What we offer :
- Challenging and very rewarding role with a significant amount of ownership in a dynamic international environment ;
- Collaboration with a team of great professionals with limitless possibilities of sharing knowledge with the best experts in their field ;
- Participation and leadership of a significant number of strategic projects that make an impact on the whole organization ;
- Excellent career development opportunities.