Philip Morris International recherche un directeur du service clientèle, Dakar, Sénégal

 

 

 

We are looking for a Customer Service Executive who will provide support to sales team wholesalers, ensure PMI products availability at wholesale levels, process orders and ensure deliveries.

 

Main responsibilities :

Direct customers :

  • Take orders directly from customers and process them ;
  • Create sales orders and invoice ;
  • Follow up the orders deliveries with LSP to ensure on time products reception ;
  • Provide monthly sales orders plans for all wholesaler to ensure IMS forecast accuracy ;
  • Input sales allowance ;
  • Ensure targets and Trade programs communication to wholesalers ;
  • Manage customer’s claims and complaints ;
  • Report on all relevant information related to the wholesaler or completion.

Logistics service provider :

  • Coordinate logistics for qualitative deliveries (One time in full) ;
  • Manage sales exceptions deliveries and gather necessary approvals.

Finance :

  • Monitor customer payment and educate them to respect payment term ;
  • Follow up customer Bank Guarantee and manage the renewal on time ;
  • Provide requested document for credit release and monitor requests with SCE team ;
  • Raise the flag as when customer payment are abnormally delayed and propose actions.

Corporate Framework :

  • Ensure a close respect of PMI guidelines and practices ;
  • Perform the necessary records in line with Company guidelines ;
  • ensure that PM is perceived as a responsible and preferred business.

Liaison with other function and departments :

  • Develop a formalized working and team relationship with PM colleagues ;
  • Maintain a close cooperation with the other departments.

Job requirements :

  • Hold a high school diploma (Minimum Bac+2) in business and communication ;
  • 1 to 2 years in a Sales or customer service position ;
  • Fluent in Local dialect ;
  • Proficient in English is a plus ;
  • Negotiation and communication skills ;
  • Pack office basics (Word and Excel).

 

What we offer :

  • Challenging and very rewarding role with a significant amount of ownership in a dynamic international environment ;
  • Collaboration with a team of great professionals with limitless possibilities of sharing knowledge with the best experts in their field ;
  • Participation and leadership of a significant number of strategic projects that make an impact on the whole organization ;
  • Excellent career development opportunities.