Recrutement d’un responsable local des technologies de l’information (TI) au bureau de pays de la Banque au Mozambique (COMZ)

REQUEST FOR EXPRESSIONS OF INTEREST

Local Information Technology (IT) Officer at the Bank’s Mozambique Country Office (COMZ)

AFRICAN DEVELOPMENT BANK

Avenue Joseph Anoma, 01 B.P. 1387, Abidjan, CÔTE D’IVOIRE

Corporate IT Services Department (CHIS)

E-mail : [email protected]

Telephone: (+225) 20 26 22 61/ (+225) 20 26 25 83

1. The African Development Bank hereby invites Individual Consultants to indicate their interest in the following Assignment: “Local Information Technology (IT) Officer at the Bank’s Mozambique Country Office (COMZ)” ; 

2. The objective of this consultancy hiring is to attract an individual consultant who is highly skilled in user and technical support for AfDB Mozambique Country Office. 

The Consultants duties will include, but not limited to, the following :

• Operate and maintain the VSAT system and provide related support services ;
• Provide technical assistance in carrying out installation, maintenance and support of the wired and Wireless Local Area Network (WLAN) voice, data and videoconferencing system ;
• Provide assistance and resolve problems with regard to hardware and software at the Mozambique country office (COMZ) ;
• Ensure the adjustment, repair or replacement of defective equipment through own intervention or by returning it to suppliers for service or repair ;
• Maintain electrical and mechanical equipment such as the VSAT and the Uninterrupted Power Supply (UPS) ;
• Use test equipment, including basic computer monitoring tools such as PRTG and NAGIOS ;
• Work closely with the IT officer in the region and with CHIS staff at Headquarters in order to conduct problem investigations and tests to resolve problems ;
• Demonstrate effective teamwork, develop, enhance and put in place means aimed at enhancing the smooth functioning and the effectiveness of products, as well as the quality of services provided to both internal and external clients ;
• Ensure that all clients calls are logged, updated, resolved with minimum possible time and record reasons for the outages and action taken ;
• Compile statistics on users’ calls pertaining to voice, fax, data and videoconference facilities ;
• Facilitate local Help Desk function; provide support to users of telecommunications and IT tools.

3. The Corporate Information Technology Services Department (CHIS) invites Individual Consultants to indicate their interest in providing the above-described services. Interested Consultants shall provide information on their qualifications and experience demonstrating their ability to undertake this Assignment (CV, reference to similar services, experience in similar assignments, etc.) ; 

4. PROFILE OF THE CONSULATNT : 

• At least a master’s degree in computer science, Information Systems, or equivalent degree in Engineering or closely related disciplines ;
• At least 05 years’ experience in similar assignment ;
• Proficiency in networking and communication technologies: TCP/IP networks, WAN protocols, wiring and cabling, and network management solutions ;
• Knowledge and experience of VSAT VoIP and voice gateway technologies ;
• Skilled in Skype for Business solutions and Polycom technologies ;
• Knowledge and experience of large IT infrastructure components (server, storage, data center and campus network ;
• Knowledge or familiarity/exposure with/to Windows, Unix and Linux environments ;
• Experience and/or knowledge with QoS implementation, VoIP, WAN switching and routing, load-balancing and application-delivery solutions ;
• Ability to communicate in English and/or French or good working knowledge for other language ;
• Familiarity with network and IT service monitoring tools such as PRTG, NAGIOS, CACTI, Cisco Prime and so on ;
• Knowledge corporate applications such as different SAP modules, SRAS, SharePoint.

5. The eligibility criteria, the establishment of a short list and the selection procedures shall be in conformity with the Bank’s procedures for the acquisition of consulting services funded by the administrative or capital expenditure. Please, note that interest expressed by a Consultant does not imply any obligation on the part of the Bank to include him/her in the shortlist ;
6. The estimated duration of services is twelve (12) months and the estimated starting date is 20 January 2021 ;
7. Interested Individual Consultants may obtain further information at the address below during the Bank’s working hours: from 08:00 to 17:00 hours, Abidjan Local Time ;
8. Expressions of interest must be received by email at the address below no later than Tuesday 24 November 2019 at 17:00 hours, Abidjan local time and specifically mentioning “Local Information Technology (IT) Officer at the Bank’s Mozambique Country Office (COMZ)”. 

For the attention of: IT Recruitment Team African Development Bank 

Corporate IT Services Department (CHIS) Avenue Joseph Anoma, 01 B.P. 1387,

Abidjan, CÔTE d’IVOIRE

Tel: (+225) 20 26 22 61

Email : [email protected]

9. ESTABLISHMENT OF THE SHORT LIST : 

A shortlist of three to six individual consultants will be established at the end the request of expressions of interest. The consultants on the shortlist will be judged on the following criteria on the basis of their updated resume.