Conseil de bonne gestion forestière recherche un(e) Responsable de l’assistance informatique en Allemagne.

 

 

 

 

 

The Mission

FSC works to take care of our forests and those who rely on them: by protecting plant and animal species, Indigenous Peoples’ rights, forest workers’ safety, and much more. We achieve this through FSC certification, ensuring forests around the world are responsibly managed. For more information on FSC, visit our website at www.fsc.org.

To effectively meet the challenge of protecting the world’s forests, we are committed to ensuring we have the world’s most skilled people working with us. This commitment extends to everyone that works in FSC around the world: from those that lead the design of policies and standards, to those that roll out those same policies and standards on the ground, and to those that provide us with backbone to do our work.

We are looking for an engaged IT Support Officer (m-f-d) who brings solid expertise and a passion for FSC’s mission, to work with us in a multinational environment.

The Scope

To diagnose, resolve, and document hardware, software and network problems in a timely and accurate fashion and, provide end-user training and support where required.

Main Roles & Responsibilities

  • Provide first contact support of incoming requests to the service desk via telephone, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  • Execute User Acceptance Test and Unit testing of any new and/or existing applications under development or consideration for purchase.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Test fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved.
  • Provide support to maintain and enhance the performance of all new and existing software and applications across the organization.
  • Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
  • Creation and updating of documentation, best practices, and service catalog as well as participation in the further development of service management processes.
  • Active involvement in projects execution or projects coordination depending on the Unit’s needs.
  • Periodic report preparation of key unit Metrics.
  • Any other task as assigned by formal supervisor and project work as assigned according to special organizational needs.

Qualification, Experience and Skills

Education and Training:

  • University degree or equivalent training or experience in a relevant field, for example Mathematical, Statistical and/or Computer Sciences.
  • Certification in ITIL/Microsoft Technologies/ Cloud Technologies is a plus.

How to Apply

Please apply via our website by submitting your CV in English. Please do not send any photos of yourself.

The deadline for applications is 20 August 2023.

We will confirm receipt of your application. However, only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process. Should you not receive a confirmation of receipt please check your spam filter and if you cannot find it there contact us at [email protected]