Requête nº: req12240
Intitulé de poste: Client Services Assistant
Secteur d’activité: Travail social
Type de contrat: Durée Déterminée
Taux d’occupation: Plein temps
Ouvert aux expatriés: Oui
Lieu de travail: Atlanta, GA USA
Descriptif du poste
- Provide a wide variety of direct client services through a trauma-informed framework that safeguards and promotes the dignity and self-determination of clients.
- Connect clients with IRC and partner resources with a focus on clear and timely communication.
- Work across teams (Employment, Health and Wellness, Resettlement, Education, Immigration) to communicate client information, advocate on their behalf, and support the coordination of services.
- Ensure cross-departmental dissemination of intake information regarding newly enrolled clients.
- Perform various administrative tasks including but not limited to financial reconciliations, requesting checks, and printing vouchers.
- Coordinate and track the receipt and distribution of client documents and complete data entry procedures in accordance with program and organizational requirements.
- Prepare client applications for Department of Family and Child Services (DFCS), Social Security, and related program enrollment documentation.
- Develop and maintain partnerships with community organizations for client referrals as needed.
- Satisfy recordkeeping requirements.
- Other duties as assigned.
Profil
- Undergraduate degree preferred; ideally in Social Work, Human Services, or related field
- Prior related work experience, including customer service, compliance with program requirements, and accurate and timely recordkeeping
- Strong commitment to ensuring the success of the IRC mission while adhering to the values of service, accountability, integrity, and equality as defined in the IRC Way
- Strong organizational skills and attention to detail
- Proven ability to contribute both independently and as a key team member
- Fluency in English, spoken and written. Relevant second language abilities preferred
- Reliable, professional, resourceful, team-oriented, and sensitive to cultural differences
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
Working Environment: Standard Office Work Environment, potentially supplemented with remote work.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.