Requête nº: req12280
Intitulé de poste: Health Promoter
Secteur d’activité: Santé
Type de contrat: Régulier
Taux d’occupation: Plein temps
Ouvert aux expatriés: Non
Lieu de travail: Denver, CO USA
Descriptif du poste
IRC in Denver’s Health Program seeks to address clients’ immediate health needs while supporting their long-term independence and access to preventive care, primary care, and any needed specialty care. The health team assists clients in accessing health screenings upon arrival or enrollment into services, connects them to a primary care provider, provides an initial introduction to the U.S. health care system, and promotes wellness by ensuring clients are educated on key health topics and supported in building knowledge and skills to access the health care system independently. The health team collaborates to deliver health services and programming under the Reception & Placement (R&P) and Matching Grant (MG) programs, the Reach program under contract with the Colorado Refugee Services Program (CRSP), and grant-funded programs.
The Health Promoter will work to improve clients’ access to health education and high quality, affordable and culturally competent health care services. The Health Promoter is responsible for helping newly arrived refugees meet their immediate and ongoing health needs by assisting them in obtaining their initial medical screenings through contracted health providers in Colorado and facilitating follow up appointments as necessary. Together with the health team and with clients, the Health Promoter supports individuals and families access and effectively utilize primary care, by providing health orientations, health-focused home visits and individualized education, culturally responsive health navigation, and transportation support and orientation. This position reports to the Health Program Coordinator and works cross-functionally to coordinate client support across internal teams and with external community partners.
MAJOR RESPONSIBILITIES:
• Transporting IRC clients to and from their medical screenings and related follow-up appointments.
• Providing customized bus orientations to new arrivals to support independent navigation to and from their primary care provider/medical home.
• Contacting clients to remind them of scheduled appointments and confirm transportation plans, providing support with transportation whether directly, by scheduling Medicaid transportation, or supporting bus route mapping and orientation.
• Assisting with patient navigation including resolving Medicaid issues and following up on referrals.
• Delivering health orientations and education, conducting health home visits, supporting cultural navigation specific to health, and providing medical case management for clients under grant-funded programs in partnership with the Colorado Health Foundation, Colorado Access, and the Colorado Department of Public Health and Environment (CDPHE).
• Together with other members of the health team, conducting client surveys to assess and address barriers to accessing primary care.
• Assisting in developing highly visual, culturally responsive health education materials to ensure the content is accessible to semi-literate, non-literate and pre-literate individuals.
• Collaborating with the Health Program Coordinator to develop and implement measurement tools that assess efficacy of health programming.
• Working closely with interpreters to assure culturally and linguistically appropriate service delivery.
• Aiding clients in developing knowledge, skills, attitudes, and behaviors needed to succeed in the U.S.
• Supporting gender equality and promote full participation of women and girls in health services.
• Maintaining physical case files and documenting case notes, entering key program data points, and completing reports accurately, timely, and in accordance with donor requirements using the IRC’s internal Efforts to Outcomes (ETO) database and other relevant systems.
• Monitoring and evaluating progress at the individual, household, and program level through analysis of client assessments and other key data tracked in ETO.
• Cultivating relationships and collaboration with colleague refugee service provider organizations to facilitate client access to holistic services and support.
• Building rapport with clients through verbal and non-verbal communication.
• Coordinating efforts with interns, volunteers, family mentors and others directly supporting clients.
• Establishing and maintain working knowledge of the R&P, MG, and Reach programs, as well as the requirements of other grants supporting the Health Program.
• Fully engaging in all program meetings, staff development activities and training opportunities.
• Complying with agency policies and procedures, as well as HIPAA and applicable federal standards.
• Performing other duties as requested.
KEY WORKING RELATIONSHIPS:
Position Reports to: Health Program Coordinator
Position Directly Supervises: N/A; oversees and guides health program volunteers and interns.
Profil
• Undergraduate degree and at least two years of relevant work experience in human services is ideal. May be substituted with a combination of work and/or life experience.
• Experience with community health and health-related outreach programming is valued.
• Experience working with refugees and immigrants or in refugee resettlement services, preferably including lived experience as a refugee or immigrant.
• Fluency in English, both spoken and written, is required.
• Fluency in Arabic, French, Dari, Burmese, Kiswahili, Pashto, or other languages and cultures of the local refugee population is strongly preferred.
• Working knowledge of Medicaid and understanding of U.S. health insurance coverage is a plus.
• Excellent intercultural communication and interpersonal skills.
• Proven ability to contribute both independently and as a key team member.
• Commitment to promoting participation, self-reliance, sustainability, equity, and human dignity.
• Proficient in Microsoft Office applications (Word, Excel, Outlook), internet applications and relational database use required; familiarity with Efforts to Outcomes (ETO) database is a plus.
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel frequently throughout the service delivery area.
• Ability to work flexible hours, including occasional early mornings, nights, and weekends.
WORKING ENVIRONMENT:
• The IRC in Denver strives to offer a positive working environment, with intentional efforts to ensure that it is diverse, equitable, inclusive, and accessible for all.
• Work is conducted typically conducted in a standard office work environment with considerable time spent in the community, primarily in neighborhoods where clients live and at local care providers. At present, remote work modifications are in place due to ensure staff and client safety given public health guidance related to the COVID-19 pandemic.
• This role entails frequent travel in and around the Denver metro area to transport clients, facilitate service delivery and represent the IRC with clients and community partners.
• Hours outside of typical office hours are regularly required.
• Must be able to safely life 35 lbs.
IRC- leading the way from harm to home
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law