Le PAM recrute un Responsable de l’assistance numérique et de la transformation des affaires, Damas, Syrie

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

DEADLINE FOR APPLICATIONS

All applications should be received no later than Sunday 14th March 2021.

CONTRACT TYPE AND DURATION

Eligibility: Non-Syrian nationals

Type of Contract: International Short Term Professional (STP- P3)

Contract Duration: 11 months

Duty Station: Damascus, Syria

Number of employees required: 1

Supervisory responsibilities: YES

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In 2020, WFP was awarded the Nobel Peace Prize for its efforts to fight hunger globally, including its work during the coronavirus pandemic.

In Syria, WFP provides food assistance to more than 4.6 million people each month. This includes families who require emergency assistance when affected by conflict and displacement and also those who need help to improve their nutrition and food security. WFP supports children across Syria with healthy meals and snacks at school, mothers with nutritious diets, and families and communities with sustainable livelihood projects.

ORGANISATIONAL CONTEXT

This position will be based in Damascus, Syria. The person will report to the Head of ICT, Syria Country Office and will supervise a team of IT officers and associates.

JOB PURPOSE

As the Country Office moves towards using SCOPE- a Beneficiary Identity & Transfer Management (BITM) system that provides end-to-end support for all transfer modalities- there is need for streamlining as well as decentralized and increased capacity for business and implementation support at Sub-Office level. Syria Country Office is embarking on the development of local ICT solutions to automate internal processes and use data analysis to support decision making. The key performance indicators for the Digital Assistance and Business Transformation Officer will include:

  1. Beneficiary Identity & Transfer Management (BITM) services tailored to meet country office (CO) WFP assistance operational needs
  2. SCOPE or a Beneficiary Information Management System (BIMS) implemented in the country office and fully leveraged to enable delivery of WFP assistance across all modalities in a cost-efficient manner
  3. BITM services defined so that they are provisioned by internal staff and resources or via external vendors and/or partners with equal ease and results
  4. BITM service results measured with meaningful metrics and the metrics used to drive continuous service improvement and in particular enhancements of SCOPE capabilities
  5. Strengthened partnership between Beneficiary Services Team and business units at country office and sub-offices (SOs) and further enhanced role of the Technology Unit in WFP assistance activities
  6. The Beneficiaries information management and Business transformation section is well supervised and all related projects under the section are implemented in close collaboration with client business units
  7. Data and Solutions development team is effectively managed and local developed solutions are tailored to automate business processes and address nosiness units needs

KEY ACCOUNTABILITIES (not all-inclusive)

The candidate  will  apply their knowledge, skills, business analysis tools and techniques to ensure that country office BITM processes/Solution development and technical implementation needs and expectations are met; Ensure that necessary planning and design activities for deployment of SCOPE or BIMS are carried out; and that relevant business inputs are provided to the continued development of SCOPE or BIMS functionality or capabilities in particular and BITM services in general. The Staff member will be responsible for the following:

  • Direct supervision of the beneficiaries’ information management and digital transformation sections and management of all projects’ implementation
  • Management and supervision of all ICT activities related to the scale up of SCOPE/BIMs/CBT operations and to the development of local ICT solutions following WFP standards
  • Ensure that guidance is provided to country office business units for both organizational and capacity changes that are needed for effective SCOPE or BIMS operations and mainstreaming of BITM process and activities
  • Ensure that BITM BPM standards are implemented and maintained in collaboration with the Regional Bureau and country offices’ compliance function
  • Ensure constructive partnership between Beneficiary Services Team and the business including other stakeholders and effectively manage change brought about by use of SCOPE / BIMS processes
  • Provide technical expertise in IT solution development, functionality, performance, aesthetics, resilience and re-use to strengthen the capacity of the IT solutions development team
  • Produce detailed functional specifications for solution development and write and review documentation appropriate to the System Development Life Cycle for quality, accuracy and comprehensive coverage of functionality
  • Manage test scenarios and test cases, review unit testing for quality, accuracy and comprehensive coverage of both functionality and requirements
  • Manage incoming change, maintenance and support activities to maximize the business value of developed IT solutions
  • Contribute to the development of IT solutions project plans and budgets to ensure an effective and efficient project outcome
  • Conduct IT Assessment in support of CBT requirements

STANDARD MINIMUM QUALIFICATIONS

Education: Degree in business management, computer science, telecommunications engineering or social science with relevant work experience. Training and knowledge of business analysis philosophies and methodologies would be an asset

Experience: 

  • At least five years of post-graduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis, design and development
  • Minimum 5 years of supporting SCOPE or a Beneficiary Information System
  • Managed more than 1 Million beneficiaries with end to end implementation from planning design to implementation

Language: Fluency (Level C) in English language. Intermediate knowledge of Arabic desirable

KNOWLEDGE AND SKILLS

  • Experience using Tableau report or any reporting tool; MS SQL or any Database Experience; Beneficiary Information Management System such as SCOPE and MS Excel
  • Knowledge of and hands-on experience in cash and in-kind based transfer programming in humanitarian contexts
  • Awareness of technologies used in the delivery of assistance in humanitarian contexts
  • Possession of a combination of broad business skills and technology experience including: General management skills in business and public sector contexts
  • Business analysis including creation and review of functional and non-functional business requirements for technology solutions
  • Research and Analysis: Market analysis, benchmarking, industry standard best practices etc

TERMS AND CONDITIONS

The contract offered provides favorable conditions such as status of UN staff, pension, 2.5 days annual leave per month, 2 days sick leave per month, medical insurance and flexible working arrangements. The remuneration includes:

  • Rest & Recuperation and Danger Pay allowance currently in place.

HOW TO APPLY

  • Please upload your professional CV in English in PDF format making sure to include the following in your Work Experience:
    • Company/Organization name and scope of work of the organization
    • Exact Position Title and grade (if UN, state exact grade and level)
    • Contract type: part-time, full-time, volunteer, consultant, or freelancer. If UN, state exact contract modality
    • Start and End date of Employment for each position: From (dd/mm/yyyy) to (dd/mm/yyyy)
    • Responsibilities: Main responsibilities that highlight your gained skills and experience
  • Proof of your work experience will be required in the final stage of recruitment.
  • Only short-listed candidates will be invited to the next stage of the selection process.
  • Candidates must get an auto confirmation email once application is submitted.
  • Follow the links below to submit your application. If the link does not work properly, copy and paste the address onto your browser.

Internal candidates application link

https://performancemanager5.successfactors.eu/sf/jobreq?jobId=128344&company=C0000168410P

External candidates application link

https://job-listing.wfp.org/sfcareer/jobreqcareer?jobId=128344&company=C0000168410P

Qualified female candidates are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Apply here