AirBaltic is looking for Sales and Service Advisor in Call Centre (Estonian language skills)

We will entrust you to

• Answer customer phone enquires according to Service standards
• Make, handle and process reservations following ticketing rules and procedures
• Check and handle incoming customer enquiries by fax and e-mail
• Check and handle reservation system queues
• Sell airBaltic ancillary products and services
• Issue airBaltic traffic documents in accordance with airBaltic rules and procedures
• Support Travel agencies and Partner airlines with relevant information
• Process sales reports according to procedures

What You will need to succeed

• Fluent in Estonian and English
• Latvian and/or Russian language knowledge will be as a preference
• Excellent interpersonal and communication skills
• Customer service oriented person
• Team player
• Ability to work under pressure
• High sense of responsibility and problem solving skills
• Computer literacy