Avis de recrutement : Access Now recrute un Coordinateur de la communication des Communautés en Colombie.

 

 

 

 

 

About Access Now

Access Now is a growing international human rights organization dedicated to defending and extending the digital rights of users at risk around the world, including issues of privacy, security, freedom of expression, and transparency. Our policy, advocacy, technology, and operations teams have staff presences in Europe, Latin America, the Middle East/North Africa (MENA), North America, and South/Southeast Asia, to provide global support to our mission.

About this role

The Communities Communications Coordinator helps to manage and align the communications efforts of the Digital Security Helpline with the communities it serves. In particular, the Communities Communications Coordinator works across the Helpline to ensure that communications with at-risk beneficiaries, intermediaries, service providers, and partners are tailored and appropriate to their needs. In addition, the Coordinator interfaces internally within Access Now’s Advocacy-Communications & Engagement Team for any Helpline-related efforts.

The Communities Communications Coordinator reports through the Director – Digital Security Helpline, and works closely with the Helpline’s Education and Communities team and Access Now’s Communications & Engagement team.

What you will do

  • Review and improve how the Digital Security Helpline communicates with beneficiaries – from how the Helpline is presented, to potential beneficiaries, to soliciting feedback from existing beneficiaries
  • Review and improve how the Helpline communicates with intermediaries in sustaining and nurturing these relationships, in collaboration with Helpline Regional Coordinators and the Education and Communities Lead
  • Lead on ways to keep partners up-to-date on the Helpline’s work, such as monthly and quarterly updates
  • Draft written template responses for Helpline communications
  • Advise Helpline staff on language and communication style
  • Review and improve Helpline documentation and materials (such as training materials, assessment reports) for tone and consistency, in collaboration with the Documentation Coordinator
  • Support Helpline public presence, such as webpage content, printed materials, etc in collaboration with the Access Now Communications Team
  • Help direct Helpline-related media queries and engagement within the Access Now team
  • Assist in global implementation of the annual RightsCon summit series
  • Perform other duties as assigned

Skills, education, and mindset you will bring

  • Two plus years demonstrated experience in a communications, technical writing, or similar role;
  • Excellence in communicating technical concepts to different audiences;
  • Experience with cross-language communication (communicating in English with people whose first language is not English);
  • Familiarity with digital security concepts such as privacy, security, anonymity, end-to-end encryption, how the internet works at a general level;
  • Patient and compassionate approach to communications;
  • Experience in user support or customer service;
  • Familiarity in human rights, civil society, digital security communities or spaces;
  • Familiarity with markdown and git is a plus, though not required;
  • Fluency in English required; communication skills in a second language helpful;
  • Appropriate education and work preparation for the role, with bachelor or master degree equivalent in communications, intercultural studies, or similar, preferred.

Please submit the following documents:

  • Résumé/CV (removing all personally identifying information such as age, gender, marital status, address, and photo);
  • Thoughtful cover letter outlining your suitability for our role, with particular attention to your experience aligning to the core functions.

Our hiring teams review applications submitted through our Career Openings page; email submissions are not accepted. Please note that if you are applying via a link in a 3rd party system (examples: Indeed, Glassdoor, LinkedIn, Snaphunt, Zip Recruiter), be sure that you are going through the application link in BambooHR so that you are properly uploading a distinct Cover Letter and a separate CV/Resume.

Closing date :