Recrutement d’un consultant en communication et gestion du changement, Côte d’Ivoire

REQUEST FOR EXPRESSIONS OF INTEREST

“COMMUNICATION AND CHANGE MANAGEMENT CONSULTANT”

AFRICAN DEVELOPMENT BANK

Avenue Joseph Anoma, 01 B.P. 1387, Abidjan, Cote d’Ivoire

Corporate IT Services Department (CHIS)

E-mail : [email protected]

Telephone : (+225) 20 26 22 61/ (+225) 20 26 25 83

1. The African Development Bank hereby invites Individual Consultants to indicate their interest in the following Assignment: “COMMUNICATION AND CHANGE MANAGEMENT CONSULTANT” ;
2. The Corporate IT Services department is looking for the services of a Communication and Change Management Consultant to support its internal and external outreach work. Regarding communication, the main objectives of the consultancy are: (i) to support the department in raising its profile to show case its strategic role in the Bank; (ii) to facilitate strategic information delivery, shared learning and maximize communication opportunities; and (iii) to enhance internal Bank information sharing and outreach of the Information systems projects and programmes.

The objectives would be achieved through a range of public relations activities and communication channels including digital and social media, internal communication and speaking opportunities. All communication activities will be done under the overall aegis of the Bank’s Department of Communication (PCER).

As for change management, the objectives are to create business awareness, desire, knowledge, ability and reinforcement to maintain the changes and adoption of the new solutions throughout the project management life cycle.

The detailed terms of reference are attached as Annex 1.

3. Profile of the Consultant :

The consultant should meet the following minimum criteria :

• At least Master’s degree or equivalent in Communication or Change management or in a related discipline ;
• At least ten (10) years’ experience in communication and change management, preferably in an international organization ;
• At least five (05) years’ experience in leading communication and change management activities for the deployment of Enterprise Content Management platforms ;
• Experience in Microsoft SharePoint and IBM FileNet will be an advantage ;
• Excellent spoken and written French and English.

4. The Corporate Information Technology Services Department (CHIS) invites Individual Consultants to indicate their interest in providing the above-described services. Interested Consultants shall provide information on their qualifications and experience demonstrating their ability to undertake this Assignment (CV, reference to similar services, experience in similar assignments, etc.) ;
5. The eligibility criteria, the establishment of a short list and the selection procedures shall be in conformity with the Bank’s procedures for the acquisition of consulting services funded by the administrative or capital expenditure. Please, note that interest expressed by a Consultant does not imply any obligation on the part of the Bank to include him/her in the shortlist ;
6. The estimated duration of services is six (06) months and the estimated starting date is 02 November 2020 ;
7. Interested Individual Consultants may obtain further information at the address below during the Bank’s working hours: from 08:00 to 17:00 hours, Abidjan Local Time ;
8. Expressions of interest must be received by email at the address below no later than Thursday, 24 September 2020 at 17:00 hours, Abidjan local time and specifically mentioning “Expression of Interest for Communication and Change Management Consultant”.

For the attention of : IT Recruitment Team African Development Bank

Corporate IT Services Department (CHIS) Avenue Joseph Anoma, 01 B.P. 1387, Abidjan, CÔTE d’IVOIRE

Tel : (+225) 20 26 22 61

Email : [email protected]

9. ESTABLISHMENT OF THE SHORT LIST :

A shortlist of three to six individual consultants will be established at the end the request of expressions of interest. The consultants on the shortlist will be judged on the following criteria on the basis of their updated resume.

ANNEX 1

TERMS OF REFERENCE

COMMUNICATION AND CHANGE MANAGEMENT CONSULTANT

1. BACKGROUND :

The African Development Bank (AfDB) is the premier pan-African development institution established in 1964, promoting economic growth and social progress across the continent. There are 80 member states, including of 54 African member countries and 27 non-regional member countries. The Bank’s development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth. In order to sharply focus the objectives of the Ten-Year Strategy (2013 – 2022) and ensure greater developmental impact, five major areas, all of which will accelerate our delivery for Africa, have been identified for scaling up, namely; energy, agro-business, industrialization, integration and improving the quality of life for the people of Africa. The Bank is seeking to build a senior management team that will lead the successful implementation of this vision.

The Corporate IT Services Department (CHIS) is responsible for the provision of efficient, effective and modern IT infrastructure and application services to support optimise and transform Bank’s business process for developing Africa. Under the leadership of the Bank’s Information System’s Director, CHIS department is mandated by the Bank to deliver the best possible IT services for Bank staff and help achieve the results that will get the Bank closer to accomplishing its development goals. The department has four divisions: (i) Business Solutions Development, (ii) Corporate Applications Services, (iii) Network & Telecom Services and (iv) Client Services.

2. OBJECTIVES OF THE ASSIGNMENT :

The CHIS department is looking for the services of a Communication and Change Management Consultant to support its internal and external outreach work.

Regarding communication, the main objectives of the consultancy are: (i) to support the department in raising its profile to show case its strategic role in the Bank; (ii) to facilitate strategic information delivery, shared learning and maximize communication opportunities; and (iii) to enhance internal Bank information sharing and outreach of the Information systems projects and programmes.

The objectives would be achieved through a range of public relations activities and communication channels including digital and social media, internal communication and speaking opportunities.

All communication activities will be done under the overall aegis of the Bank’s Department of Communication (PCER).

As for change management, the objectives are to create business awareness, desire, knowledge, ability and reinforcement to maintain the changes and adoption of the new solutions throughout the project management life cycle.

3. SCOPE OF THE SERVICES :

Under the guidance of the Manager, CHIS 0 and in collaboration with the various departmental teams, the consultant will undertake the following :

Part I : Communication :

• Support the complex in designing, developing, reviewing, editing and translating of communication materials ;
• Work across the Bank to identify projects, stories and messages that are engaging, motivating and high quality, and which communicate impact and showcase the work of the Department ;
• Identify opportunities for creating and delivering inspiring and attractive multimedia content about the work of the Department ;
• Contribute to identifying new and creative ways to enhance the visibility and outreach of the work of the Department ;
• Support the Complex with the creation and/or delivery of communications activities and products such as written content, newsletters, case studies, including infographics and learning events, related to the work of the Department ;
• Ensure that all communication materials synergize with the Bank’s communications strategies and branding ;
• Ensure all communication material is targeted at agreed audiences and delivers agreed key messages ;
• Support the Department in documenting learnings and building a ‘library’ of communication materials ;
• Review the current communications and outreach activities of the Department and initiate improvement measures ;
• Write and disseminate information about Information systems projects delivery to clients, presentations, letters and other forms of communications to Bank-wide ;
• Determine the types of information and communications activities that are best suited to address issues or problems and identifies relevant information sources. Accordingly, write and/or oversee the preparation, production and dissemination of both routine and outreach products that promote the strategic and timely flow of information and key messages about the Department ;
• Inform and educate the user community and the business about services provided by the Department and its value to business ;
• Actively seek opportunities to collaborate with other Departments to mutually amplify and deepen the impact of communications ;
• Coordinate the day to day work of communications and outreach activities by liaising with CHIS service owners, Process owners, Project Managers and CHIS Management team ;
• Prepare and communicate the Department’s performance using the identified KPI for different stakeholders.

As mentioned in Section 2, all communication activities will be done under the overall aegis of the Bank’s Department of Communication (PCER).

Part II : Change Management : 

• Establish and execute a Change Management Plan to create business awareness, desire, knowledge, ability and reinforcement to the changes and adoption of the new solutions throughout the project management life cycle ;
• Liaise with Project Managers, Team Leads and Stakeholders to analyze the expected changes and their impacts so that communication can be made to the business and users in advance as well as agree on the change schedules and modalities ;
• Manage the adoption of new solutions to be the business by using Change Management models such as ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement), etc ;
• In collaboration with Project Managers, create and implement a Communication Plan before, during and after the changes and deployment of new IT Services ;
• Identify the training and coaching needs as well as deployment priorities. Create and execute the training and deployment plan in collaboration with Project Managers or Team Leads ;
• In collaboration with Project Manager and Team Leads, identify areas of resistance to adoption of new services and put in place communication and Resistance Management Plan ;
• Accelerate the digital transformation through cultural and organization changes management ;
• Enhance a culture of service excellence, agility and innovation through communication ;
• Create KPIs to measure the adoption of new services as well as using running surveys about customer satisfaction and experience

4. KEY DELIVERABLES :

Throughout the engagement period, the consultant will deliver the following :

• Communication and change management strategy of the various Information Systems programmes and projects, in line with the Bank’s Strategy ;
• Design, edit, publish and disseminate (or keep up to date) all the programme and project-related communications materials ;
• Deliver internal communications support to Project teams ;
• Design and supervise manufacturing of all kind of deliverables, including the work on stand design and realization for the various programmes and projects ;
• All deliverables include the design and templates will be in editable format and will belong to the Bank ;
• Change Management and Communication Plan ;
• Adoption KPIs and Surveys ;
• Train/Coach the Communication and Outreach Team ;
• Any other cognate duties.

5. REPORTING LINE :

The Consultant will work under the guidance of the Manager, CHIS 0 and in collaboration with the various departmental teams. All communication activities will be done under the overall aegis of the Bank’s Department of Communication (PCER).

6. DURATION :

The assignment period will be for a period of six (06) months, starting on 02 November 2020.

7. LOCATION :

The work will be carried out remotely during the Covid-19 lockdown period. If the situation changes, the work will be done at the Bank’s HQ in Abidjan.

8. REMUNERATION :

The consultant will receive a monthly lump sum rate based on his experience. No additional benefits or per diem will be paid. The individual consultant is responsible for his/her own health insurance and own accommodation costs.