Avis de recrutement d’un consultant en adoption et gestion du changement, Côte d’Ivoire

REQUEST FOR EXPRESSIONS OF INTEREST

“Adoption and Change Management Consultant”

AFRICAN DEVELOPMENT BANK

Avenue Joseph Anoma, 01 B.P. 1387, Abidjan, CÔTE d’IVOIRE

Corporate IT Services Department (CHIS)

E-mail : [email protected]

Telephone: (+225) 20 26 22 61/ (+225) 20 26 25 83

1. The African Development Bank hereby invites Individual Consultants to indicate their interest in the following Assignment: “Adoption and Change Management Consultant” ;
2. The Adoption and Change Management (ACM) expert will provide guidance and strategies to change the way employees work so that the Bank can realize business value from its SAP Transformation and Business Process Reengineering projects.

The objectives are to create business awareness, desire, knowledge, ability and reinforcement to maintain the changes and adoption of the new solutions.

The objectives of the project are to achieve the following :

• An improved understanding of technology adoption challenges and the key next steps Resolution of a specific adoption issue that was defined at the onset and is addressed over the course of the engagement ;
• A defined roadmap to successful usage and adoption of new SAP version ;
• Identification and awareness of methods, tools, and the ability to measure the impact of behavioral change ;
• An enhanced capability to continue to drive behavioral change and measure its potential benefit on your own.

The consultant’s duties will include the following :

• Establish and execute a Change Management Plan to create business awareness, desire, knowledge, ability and reinforcement to the changes and adoption of the new solutions throughout the project management life cycle ;
• Liaise with Project Managers, Team Leads and Stakeholders to analyze the expected changes and their impacts so that communication can be made to the business and users in advance as well as agree on the change schedules and modalities ;
• Manage the adoption of new solutions to be the business by using Change Management models such as ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement), etc ;
• In collaboration with Project Managers, create and implement a Communication Plan before, during and after the changes and deployment of new IT Services ;
• Identify the training and coaching needs as well as deployment priorities. Create and execute the training and deployment plan in collaboration with Project Managers or Team Lead ;
• In collaboration with Project Manager and Team Leads, identify areas of resistance to adoption of new services and put in place communication and Resistance Management Plan ;
• Accelerate the digital transformation through cultural and organization changes management ;
• Enhance a culture of service excellence, agility and innovation through communication ;
• Create KPIs to measure the adoption of new services as well as using running surveys about customer satisfaction and experience.

3. PROFILE OF THE CONSULTANT :

• At least Master’s degree in Change Management, Communications, Information Management, Marketing, Journalism or Information Knowledge Management ;
• Minimum of 5 years of relevant professional experience in change management, communications on Information and communications technology field gained with similar multinational, major private or public institutions ;
• Excellent spoken and written French or English, with a working knowledge of the other language ;
• Knowledge on Customer Relationship Management, Account Management on IT, Change Management Frameworks (ADKAR, etc) will be added advantage ;
• Ability to think strategically and rapidly analyze diverse information from various sources ;
• Experience using digital and social media to stimulate conversations with user community, develop strategies to position across different means of communications ;
• Ability for teamwork in a multicultural environment ;
• Significant experience in Communications Strategy, Planning, and Execution and in-depth proficiency at a level sufficient to assist, consult, or lead others in the planning, development, and execution of communications strategies for complex projects ;
• Client Orientation – Maintains client relationships in the face of conflicting demands or directions and provides evidence-based advice and solutions based on sound diagnosis and knowledge ;
• Strong ability to see newsworthy stories quickly and easily ;
• Experience in creating engaging social media assets and image editing ;
• Good understanding of the issues relating to Human Resources and Corporate Services management in an international arena ;
• Ability to analyze complex information quickly and simply for audiences. Good political and personal judgment.

4. The African Development Bank invites Individual Consultants to indicate their interest in providing the above-described services. Interested Consultants shall provide information on their qualifications and experience demonstrating their ability to undertake this Assignment (CV, reference to similar services, experience in similar assignments, etc.) ;
5. The eligibility criteria, the establishment of a short list and the selection procedures shall be in conformity with the Bank’s procedures for the acquisition of consulting services funded by the administrative or capital expenditure. Please, note that interest expressed by a Consultant does not imply any obligation on the part of the Bank to include him/her in the shortlist ;
6. The estimated duration of services is six (06) months and the estimated starting date is 17 August 2020 ;
7. Interested Individual Consultants may obtain further information at the address below during the Bank’s working hours: from 08:00 to 17:00 hours, Abidjan Local Time ;
8. Expressions of interest must be received by email at the address below no later than Thursday, 30 July 2019 at 17:00 hours, Abidjan local time and specifically mentioning “Adoption and Change Management Consultant”.

For the attention of: IT Recruitment Team African Development Bank

Corporate IT Services Department (CHIS) Avenue Joseph Anoma, 01 B.P. 1387, Abidjan, CÔTE d’IVOIRE

Tel : (+225) 20 26 22 61

Email : [email protected]

9. ESTABLISHMENT OF THE SHORT LIST :

A shortlist of three to six individual consultants will be established at the end the request of expressions of interest. The consultants on the shortlist will be judged on the following criteria on the basis of their updated resume.