MSF Danemark : Nous recherchons un(e) Gestionnaire de plateforme CRM.

Responsibilities

CRM System Management:

Oversee the day-to-day operations of the CRM platform;
Troubleshoot and resolve technical issues promptly to minimize downtime.

Data Integrity and Quality:

Maintain and enhance data quality by implementing data governance best practices;
Regularly clean and validate customer data to ensure accuracy and completeness;
Implement data hygiene processes and deduplication routines;
Develop and enforce data governance frameworks, policies, and procedures to ensure data quality, accuracy, and integrity, including data protection and GDPR compliance.

Integration and Data Flows:

Collaborate with internal and external stakeholders to integrate various systems allowing for streamlined data flows and enhanced operational efficiency;
Establish seamless data flows to ensure real-time information synchronizations across systems;
Monitor and troubleshoot data integration issues as they arise.

Team Leadership and Project Management:

Lead a small team of tech specialists and external partners;
Collaborate with cross-functional teams to understand their technology requirements and provide solutions that meet their needs and support income growth and donor retention;
Conduct regular project status meetings.

Essential Qualifications:

Bachelor’s or master’s degree in computer science, information systems, or a related field of study;
Strong technical expertise in CRM Systems and associated technologies;
Knowledge of data governance practices, including data quality and consistency, privacy, security, and compliance;
Good communication and interpersonal skills as well as the ability to collaborate effectively with cross-functional teams.

Other

Motivation to join an organization with a strong mission and purpose;
Previous experience with people management is not a requirement, but interest in, and readiness to take this next step in your career, is essential;
Experience in project management;
Analytical mindset and strong problem-solving skills;
Proficiency in English (Danish is not a requirement).

How to apply

To apply, please submit your cover letter, resume (without photo), and any relevant certifications to [email protected]. Please indicate “CRM Platform Manager ” in the subject line.

Please note that we will be using the services of an external company in the selection and interview process. If you have any questions or would like more information about this opportunity, please contact Fundraising Director Birgitte Bilde Noël at [email protected] or +45 41 77 74 19.

MSF Danemark : Nous recherchons un(e) Gestionnaire de plateforme CRM.