Total recrute un Assistant au service clientèle, COPENHAGEN-AMERIKA PLADS(DNK), Denmark
Job Description
Application deadline: 20th of January
Expected start date: 1st of March
Appetizer
Are you interested of delivering high level service within a dynamic and international environment? Do you speak and write fluent Swedish and English? If yes, then this position at Total Nordic in the Copenhagen office might be your match!
Key Responsibilities
Overall, you have the responsibility of executing daily customer service tasks for Total Nordic, Automotive and Industry. Furthermore, due to rotation process in the department you can be asked to learn and execute customer service tasks across all business units and affiliates.
Areas of responsibilities will include tasks such as:
- Daily contact – both oral and written – with customers, sales force and partners
- Receipt handling, invoicing and filing of orders
- Handling the invoicing process, including credit and debit notes
- Follow-up on orders
- Update of customer database
- Handling of claims from customers
- General support to the Sales team
- Support projects across the organization
- KPI reporting
Candidate profile
Who we are looking for
It is important that you possess a safety mindset and address the job with a strong understanding of the business and people. The position calls for providing outstanding service to customers and sales force in a high pace environment and we are looking for a strong team player with the ability to build relationships and collaborate to achieve business goals.
Your background
- Educational background from the commercial field within trade and office or commercial and clerical education and training;
- Minimum 3 years of experience in a relevant area;
- SAP knowledge is preferred, but not a requirement;
- Solid Microsoft Office skills;
- Fluent in oral and written Swedish and English, additional Scandinavian language is a plus.
Personal skills
- Service and open-minded attitude
- Structured and a good eye for details
- Result -and customer-oriented mindset
- Excellent interpersonal and communicative skills are essential when handling calls from and to primary Scandinavian customers
Contact
For HR related questions regarding this position, please contact Recruitment Partner, Christian Pathuel on +45 2372 6056. For the position/job related questions, please contact Customer Service Manager, Alexandra Helgadóttir on +45 22 44 40 94.
We look forward to receiving your application!
Metier
Sales general responsibilities
Employment type
Regular position
Experience level required
Minimum 3 years
Branch
Marketing & Services
About us / company profile
Better energy needs you!
Total offers you a unique opportunity to join one of the top 5 Energy majors operating in more than 130 countries with over 150 nationalities in 500 professions. This means that you will be able to engage, share knowledge, gain cultural intelligence, and become part of a collective success in terms of cross-cultural and cross-disciplinary teams.
Total Nordic operates Total Marketing & Services activities in the Nordic countries such as Denmark, Sweden, Norway, Finland, and Iceland, through four affiliates Total Denmark A/S, Total Sweden AB, and Total M&S Finland OY, with the headquarter located in Copenhagen, Denmark. Total Nordic Hub activities are Sale of Bitumen products, Automotive and Industry Lubricants, Special Fluids, and Aviation fuels. Assets include a bitumen depot in Helsingborg, Sweden.
The Customer Service covers all Business activities and has a key role in delivering outstanding support to Total Nordic customers. Its’ main functions are to respond to customers, process orders, handle invoices and ensure that ultimately the information handled in the system is accurate and processed on time.
Apply here