Le Programme Alimentaire Mondial recrute un assistant aux opérations informatiques SSA (L5), Le Caire, Egypte

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

The United Nations’ Sustainable Development Goals (SDGs) assume a substantial role for public sector business and its ability to make a major contribution towards their achievement.  The 2030 Agenda for Sustainable Development gives business a significant role to play in efforts to achieve the SDGs, based on their ability to invest and innovate in a sustainable way. Achieving the SDGs requires collective action, shared responsibility and financing from multiple sources, especially of the public sector financial institutions.

To achieve the ambitious plan of sustaining all the strategic interventions of Egypt’s WFP CO, the public-sector contribution should improve and strengthens long-term partnerships with financial institutions, companies, foundations and high-net worth individuals. This includes leveraging the capacities of this segment to build long lasting partnerships that goes beyond resources but expands to leaving a mark to future development visions of the country.

Why work at WFP?

Saving & changing lives

• Make a difference the world will notice ;
• We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

Global community :

• Build bridges that unite people across the world ;
• Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives ;
• How we deliver our mission in deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

Unlimited possibilities :

• Unlock possibilities you never thought you’d find ;
• WFP goes anywhere it is needed and does whatever it takes to get the job done.

Life-changing experience :

• Reach beyond yourself and discover your true potential ;
• WFP offers the kind of life-changing experiences you’re unlikely find in many other organizations.

Standard minimum qualifications :

Education: Undergraduate degree (BSc degree) preferably in the related functional area.
Language: General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility.

General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

Experience: More than 5 years of experience in IT Technical support.

Organizational context :

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer, or the designate.
At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

Job purpose :

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services

Key accountabilities (not all-inclusive) :

1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use ;
2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available ;
3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date ;
4. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services ;
5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services ;
6. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.

Additional accountabilities :

1. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology ;
2. Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised ;
3. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures ;
4. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products ;
5. Suggest improvements to methods and processes in order to support the continuous improvement of IT services ;
6. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

4Ps core organisational capabilities :

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives ;
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor ;
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates ;
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People :

• Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities ;
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds ;
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work ;
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance :

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues ;
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency ;
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments ;
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership :

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor ;
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals ;
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives ;
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

Functional capabilities :

Other specific job requirements :

• 5+ years of experience in IT Technical support ;
• Carry out backend system and hardware (DC Servers & Enterprise storage) configuration, management and maintenance ;
• Carry out backend infrastructure (Core Switches, Firewalls, PBX, MPLS, LAN, WLAN, VLAN) configuration, management and maintenance ;
• Identify user needs, analyze data and produce accurate reports to recommend IT solutions to support informative decision-making ;
• Monitor technology reliability, identify user needs, analyze data and produce accurate reports to recommend IT solutions to support ;
• Ensure Systems & Links availability in 8* 5 mode with target availability of 99 % ;
• Provide technical support to end users for incidents and problems  ;
• Provide IT guidance and training to WFP colleagues ;
• IT Asset physical Control ;
• Prepare IT purchase requests.

Desired experiences for entry into the role :

• Has experience resolving more complex technical issues ;
• Has worked with head of units in defining requirements for functional area ;
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

Terms and conditions : This contract is for 11 Months.

Deadline for applications : Deadline for submitting the online applications will be on the 10th of August 2020

Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.