Appel à candidature : Centre International de Calcul (UNICC) recherche un(e) Technicien(ne) de soutien aux applications, Italie.

 

 

 

 

 

Purpose of the Position:

The purpose of this position is to provide technical support of the applications under the portfolio of Business Solutions Unit.

Objectives of the Programme:

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Head, Business Solutions Unit (DSB) within the Digital Solutions Centre Division (DS), and in close collaboration with the DSB team. The incumbent could be requested to do any other tasks of similar level in related fields.

The incumbent will perform the following duties:

  • Provide tier-2 application support (incident, request fulfilment, problem, and change/release management), ensuring appropriate logging and tracking of resolution as per established procedures
  • Provide technical support for software applications managed by UNICC for its partners
  • Under guidance, install, configure, maintain (environment refreshes, application of patches, etc.) and support the application technology stack in the application environments
  • Provide support and maintain support and maintain communication with users/customers, maintaining the principle of customer service excellence
  • Produce technical documentation as required
  • Collaborate and provide ad hoc support either within her/his team or in other teams – this includes the participation in special projects (code migrations, application and database upgrades, etc.) or support to service delivery for short periods, on a part-time or full-time basis, depending on the organization needs

Recruitment Profile

Experience and Skills required:

Essential:

  • At least five (5) years of experience in information technology or related area, including in operating and maintaining enterprise applications and databases;
  • Working knowledge of MS SQL Server 2012 and later;
  • Working knowledge of client/server and .NET applications in Windows environment;
  • Working knowledge of LAMP (Linux/Apache/MySQL/PHP) stack;
  • Knowledge of networking communication and TCP/IP concepts;
  • Knowledge of docker, containerization technologies and orchestration tools;
  • Ability to grasp complex concepts, logical and analytical approach to solving problems.

Desirable:

  • Experience in drafting technical documentation is a plus;
  • Familiarity with GIS tools (ArcGIS, GeoCortex);
  • Familiarity with Azure Cloud Platform and/or AWS;
  • Knowledge of PowerShell and/or Bash scripting.

Education*:

Essential:

Graduation from secondary school supplemented by training in IT

Desirable:

  • Relevant IT certification;
  • Certification in IT Service Management (ISO 20000 and/or ITIL).

Languages:

  • English: Expert knowledge is required;
  • Other language: Spanish, intermediate knowledge is desirable.

Closing date : Februaey 12th, 2023

Apply here