Stages : PAM recrute un(e) Stagiaire au Hub de réservation des Nations Unies basé à Rome, Italie.

 

 

 

 

 

BRIEF DESCRIPTION OF (UNIT), (BRANCH):

The Global Accommodation team provides guidance and support for WFP-managed accommodation globally. The team is responsible for:

  • setting the accommodation quality corporate standards and supervising them through dedicated assessment reports;
  • supporting WFP Offices in accessing the Special Account Wellness Fund for accommodation upgrade plans and oversees the implementation of them
  • developing long-term strategies and improvements policies and provides guidance and procedures;
  • overseeing the accommodation service’s performance efficiently and effectively through specific reports and analysis and continuously monitors the service customer satisfaction through annual surveys and instant feedback tools.

The Global Accommodation Team is also responsible for:

  • the roll-out and the UN Booking Hub’s mandatory use within all the WFP-managed accommodation and WFP staff; the roll-out of the UN Booking Hub’s use for all other UN agencies using the platform to manage their accommodations (UNHCR, UNICEF, IOM, UNDP, WHO, UNFPA);
  • the support on the platform’s use to the guesthouses’ management in the daily activities for processing bookings, creating invoices, retrieving reports, and assessing the guesthouses to the UN common standards for living conditions in the field;
  • guarantees continuous support on the UN Booking Hub’s use providing guidelines, bespoke material, online training, and manuals.

DUTIES AND RESPONSIBILITIES

Under the direct supervision of the Accommodation Common Service Manager, the candidate will perform the following duties:

Support on the data analysis and preparation of reports and presentation.

  • Suggest and create report showing results of the analysis;
  • Support workstream in creation of necessary slides;
  • Suggest interesting new slides based on insight gained in discussions and data analysis;
  • Participate in team discussions/meetings wherever possible;
  • Participate in meetings, as required by the activities.

Daily customer care and field-support activities related to Accommodation services and UN Booking Hub:

  • Customer care to the accommodation field network;
  • Support on training and webinar delivery;
  • Support on corporate communication activities.

QUALIFICATIONS AND EXPERIENCE

  • Currently enrolled with at least two years undergraduate studies completed, or recently graduated (within the past six months)
  • University course attendance in the past 12 months;
  • Excellent command of English; working knowledge of French is required. A third UN language would be an asset (Arabic)
  • Proficiency in MS Office (Word, Excel, Power Point, Outlook)
  • Familiarity with email marketing tools/survey platforms is well evaluated

REQUIRED SOFT SKILLS/WFP COMPETENCIES:

  • Time management skills with an ability to plan;
  • Have a good digital literacy;
  • Good communication and proofreading skills
  • Self-motivated and able to work with a certain degree of autonomy and/ or in team;
  • Fully committed and motivated to achieve the aims of the UN World Food Programme.

WORKING LANGUAGES

Proficient knowledge of English (proficiency/level C) is required.

Working knowledge of French is required.

Application process

Closing Date: 26 March 2023 at 11:59 pm Rome time (GMT + 1)