Appel à candidature : PNUD recherche un.e Assistant.e du service TIC, UNCP Almaty au Kazakhstan.

Appel à candidature : PNUD recherche un.e Assistant.e du service TIC, UNCP Almaty au Kazakhstan.

Summary of key functions:
•   Helpdesk support to UN Agencies;
•   Technical conference and event support
•   Procurement of ICT equipment, software, tools and supplies
•   Asset management and Inventory
•   Compliance and implementation of ICT standards, policies and green technologies

Duties of responsibilities:

Ensures qualified and timely helpdesk support to UN agencies, focusing on achievement of the following results:
Provides ICT support to the tenants of UN CP on ad-hoc basis and cost recovery basis to agencies located outside of the UN House;

• Provides support in installation of the computer, printing, copying equipment;
• Installation of the computer software;
• Performs routine hardware and software maintenance and upgrade on all conference systems, equipment, etc;

Ensures qualified and timely technical support for conferences and events, focusing on achievement of the following results:
Provides Audio-Visual Conference Management support to UN Common Premises in Almaty and in field sites as needed;

• Trains staff on use of video conferencing equipment and processes, providing onsite support of meetings with advanced technical needs;
• Provides technical assistance in hybrid conferences and meetings, that includes both (MS Teams, Zoom and offline modality);
• Ensures the readiness s conference room for upcoming conferences and meetings, checking audio, video, interpreter settings of the systems.

Assists with procurement of ICT equipment, software, tools and supplies, focusing on achievement of the following results:

• Provides support in procuring the ICT equipment;
• Conducts market research required for procurement of the ICT equipment and software;
• Communicates with vendors requesting commercial offers, invoices and documents;

Maintains accurate and timely asset management and inventory, focusing on achievement of the following results:

• Manages assets in asset management system;
• Enters new assets and writes off old assets in the asset management system according to the rules;
• Keeps track of inventory tags and updates them as needed;
• Conducts regular and unannounced inventory of assets;

Assists in the compliance and implementation of ICT standards, policies and green technologies, focusing on achievement of the following results:

• Assists in implementing and promotion of the Green ICT Technologies;
• Assists in implementing and promotion of the UN corporate information management and technology standards, following the guidelines and procedures for the technology environment;
• Contributes to business processes mapping and development of internal standard operating procedures (SOPs);
• Contributes to preparation of the results-oriented annual work plan for the ICT unit;
• Other duties as assigned.

Institutional Arrangement. ICT Help-Desk Assistant performs the assigned functional duties under the guidance and daily supervision of the Common Premises Manager and ICT Analyst.