Avis de recrutement : airBaltic recrute un Agent chargé de la gestion des passagers, Lettonie.

We will entrust you to :

• Assure passenger and passenger baggage registration in accordance with airBaltic manuals and company procedures;
• Inspect and verify passenger travel documentation;
• Represent airBaltic brand and customer service standards through all handling processes (we deliver, we care, we grow);
• Assist passengers with self-service machines;
• Calculate (if necessary) and collect ancillary payments at the check-in and gate in accordance with airBaltic ancillary product list;
• Assure flight boarding process in accordance with airBaltic manuals and company procedures;
• Communicate effectively with all relevant airBaltic functions and external suppliers to ensure a safe working environment and achieve an on time departure;
• Operate airBaltic registration system and other airport equipment such as aero bridge, gate readers, public announcement system, monitors and printers.

What You will need to succeed :

• Fluent in Latvian and English languages;
• Excellent communication skills;
• Good time and task management. Ability to react quickly and efficiently in any given situation;
• Flexible to work on various shifts (day, evening, nights, weekends and holidays);
• Ability to work well under pressure;
• Passionate about customer care and service delivery.