Avis de recrutement : Mission de Stabilisation de l’Organisation des Nations Unies en République Démocratique du Congo (MONUSCO) recherche un Responsable des Systèmes d’Information (H/F).

 

 

Responsibilities

Within delegated authority the Information Systems Officer may be responsible for the following duties:

• Specializes in major systems projects of significant importance to the institution, or major components of these complex systems which typically impact critical operations and large or multiple user groups;
• Manages operations of Digital Solution Centre and advices on programs for continuous service improvement. Ensures compliance of ICT processes with organizational standards,policies and procedures and also ensures that all aspects of standardized ITIL framework are fully implemented. Develops, plans and monitors implementation of field-based projects;
• Provides specialized advice on complex systems analysis and design; identifies the need for new systems (or modifications to existing systems) and responds to requests from users; contributes to the development of plans for feasibility assessment, requirements specification, design, development and implementation, including project plan, schedules, time and cost estimates, metrics and performance measures;
• Is actively involved in the execution of the most complex aspects of the project (e.g. systems analysis, programming, etc.); oversees development of documents and database structures, ensuring that all design aspects are addressed, and control and security mechanisms are established;
• Tracks and monitors project progress against plans, requirements, quality measures, standard processes; liaises with users on all aspects and during all phases of development and implementation.
• Provides coordination to assigned project teams, and/ or mentors and supervises the work of new/junior officers contract staff, etc;
• Develops cost proposals for contractual services, oversees the technical evaluation of proposals received and manages the contract service;
• Prepares technical and user documentation for entire systems and interdependent applications. prepares training material and detailed technical presentations;
• Implements and monitors information standards and guidelines, including testing Paradigms;
• Participates in planning and preparation of the budget, work program and spending plan. Facilitates communications between the Information Systems Unit and its major clients for good client relations. Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and the Information Systems Unit, for either specific IT services or general technology support, including any charge back mechanisms;
• Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides coordination on introducing technological changes; prepares various technical reports;
• Performs other duties as required.

Competencies

PROFESSIONALISM: Knowledge of information technology/information management, particularly in systems analysis, database design and programming. Knowledge of several high-level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems; good knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics, geospatial technology or related field. A first-level university degree in combination with two additional years qualifying experience may be accepted in lieu of the advanced university degree. Certification in ICT governance, IT Infrastructure Library (ITIL) foundation as well as Prince 2 Foundation is desirable.

Work Experience

A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required.

Experience in managing and coordinating the delivery of Information and Communication Technology (ICT) Tier 1 and Tier 2 service support in United Nations common systems or comparable international organizations using standardized ITIL framework is desirable.

Experience in testing and deployment of tools that track misinformation or discriminatory language is desirable.

Two years of work experience in the field of information systems or related areas in a conflict or post-conflict setting is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.

Deadline : 02th January 2023

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