UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, hope
The Central African Republic (CAR) is facing one of the worst humanitarian crises in the world, given the proportion of the population in need of assistance. With over 620,000 internally displaced people and 570,000 refugees, one in five Central Africans has fled conflict, leaving both home and land behind. In 2019, an estimated 2.9 million people, including 1.5 million children – two out of every three children in the country – will require humanitarian assistance, representing a 16 per cent increase over 2018. This rise in needs is due to the increasing number of conflict situations, diminishing humanitarian funding and constrained humanitarian access. In 2019, an estimated 38,000 children under 5 years will suffer from severe Acute Malnutrition (SAM).
How can you make a difference?
I – Purpose of the job :
Under the supervision of the ICT Specialist, the ICT Officer is to provide technical, operational and procedural support and end-user services in the implementation, maintenance and improvement of information technology systems, procedures and activities of the office, in accordance with the ICT work plan, consistent with the Country Programme Management Plan.
II – Key end-results :
- The productivity and effectiveness of the office work increased and enhanced. ICT Plan and Budget drafted and administered. Effective office computerization, local computing and telecommunications facilities ensured ;
- The office’s information technology needs effectively supported through seamless integration of ICT facilities ;
- Effective customer support and training provided in the areas of information technology and telecommunications ;
- ICT resources properly secured, protected and accounted for in needs assessment, procurement, installation, maintenance, software/hardware control, inventory recording ;
- The confidentiality, integrity and availability of the ICT system, LAN and data security effectively monitored, supported and maintained ;
- The knowledge management enhanced to meet the office’s information needs, providing effective records management, local database development and support for accuracy and accessibility of data sources ;
- Management and the staff are correctly advised on ICT policies and guidelines for proper and effective operations and administration of ICT systems ;
- ICT competency gap analysis accurately made and proper ICT competency building plan and training programmes developed and implemented to support the office’s ICT requirements ;
- Effective coordination and collaborations developed and maintained with other sections, offices and relevant internal/external partners on all ICT issues of common interest for cost effective resolutions and engage in internal/external networking to create enable environment.
III – Key accountabilities and duties & Tasks :
Within the delegated authority and under the given organizational set-up, the incumbent may be assigned the primarily, shared, or contributory accountabilities for all or part of the following areas of major duties and key end-results :
- The productivity and effectiveness of the office work : Promote the productivity and effectiveness of the office by drafting and/or administering a relevant Information Management Plan and Budget, including computerization, telecommunications and records management, and by ensuring the appropriateness of local computing and telecommunications facilities to meet programme requirements ;
- The office’s integrated information technology integration : Support the office’s information technology needs through seamless integration of UNICEF organizational computer applications (e.g. Programme Management System [ProMS], Finance and Logistics System [FLS]) with specific local office requirements ;
- Effective customer support and training : Ensure effective customer support in the area of information technology and telecommunications by providing computer training as well as troubleshooting and ad-hoc technical assistance to users ;
- ICT resources management : Provide accountability for information technology resources through accurate analysis and evaluation of office’s ICT needs, sound procurement, cost-effective installation and maintenance, maintaining software/hardware standards, and regular accurate inventory and reporting of hardware, peripherals and software ;
- The confidentiality, integrity and availability of the ICT system, LAN and data : Ensure the confidentiality, integrity and availability of the ICT system, LAN and data security, including user access to computer and telecommunications facilities. Monitor and support Inter-/Intra-net functionality, security and integrity ;
- The knowledge management : Enhance knowledge management through coordination of office records management including systems for the acquisition, storage and retrieval of data; management of the local database capacity required using standard ICT database. Provide support to ensure the accuracy and accessibility of data sources ;
- Advice on ICT policies and guidelines : Advise management and staff on correct interpretation and application of NYHQ ICT policies and guidelines in support of the office’s information management needs ;
- ICT competency gap analysis and competency building : Assess the ICT competency requirements and gaps for the office and staff members. Plan and conduct ICT training programmes based on the gap analysis for all the staff for competency building of ICT function of the office ;
- Communication and Networking through coordination, collaboration and partnership :
- Coordinate with relevant Government officials and UNICEF assisted projects to advise or coordinate on information management issues of joint interest ;
- Collaborate with other ICT Officers in the Region to avoid unnecessary duplication and share systems development within the region and, via the Regional ICT Officer and HQ, with other regions ;
- Team with other staff in the Operations Section as well as with technical programme staff in the development of local office ICT system requirements and for the resolution of ICT issues ;
- Collaborate with all ICT personnel in all UN Agencies in country to ensure local country ICT services are fully utilized, beneficial and cost effective to UNICEF.
IV – Job grade factor :
- Plan and develop ICT work plan and support the information technology requirements of a large size country/area office ;
- Plan and coordinate the acquisition and introduction of new hardware and software within set standards ;
- Explain Operations on interpretation of NYHQ ICT guidelines that are not explicit ;
- Assist supervisor or a senior ICT Officer with introduction and technical operation of hardware, software, organizational computer applications. Organize systematic training activities to provide training and user support. Develop in-house training materials as necessary ;
- Administer the office local area network, data and telecommunications facilities as well as maintenance of computer equipment ;
- Provide trouble shooting and user support service for use of computer applications.
To qualify as an advocate for every child you will have…
Qualification and competencies :
Education : University degree in Computer Science, Information Science, Engineering, or related area.
Work Experience :
- Two years of relevant professional work experience ;
- Background/familiarity with Emergency context.
Language Proficiency : Fluency in French is required. At least, an intermediate English level is required.
For every Child, you demonstrate…
Competency Profile :
i) Core Values (Required) :
- Commitment ;
- Diversity and Inclusion ;
- Integrity.
ii) Core Competencies (Required) :
- Communication [1] ;
- Drive for Result [1] ;
- Working with People [1].
iii) Functional Competencies (Required) :
- Analyzing [II] ;
- Applying Technical Expertise [II] ;
- Formulating Strategies and Concepts [I] ;
- Planning and Organizing [I].
iv) Technical Knowledge :
a) Specific Technical Knowledge Required :
(Technical knowledge requirements specific to the job can be added here as required.)
- Fundamental knowledge of office computer and information systems, including hardware, software, communication equipment technology, networking, or operating systems applications.
In particular :
- Excellent knowledge, training and proficiency in the use of office computer systems (e.g., Lotus Notes, LAN, WAN) ;
- Excellent knowledge, training and proficiency in the use of office computer applications (e.g., word processor, spreadsheet, information/database management software and other corporate software.).
b) Common Technical Knowledge Required /
- Fundamental knowledge of the principles, theories, practices and techniques for managing the activities relating to planning, managing and implementing ICT systems and services for the Office .
- Fundamental knowledge across multiple technical areas such as ICT administration, system analysis/development methods, database, Web management, networking and security, operating systems, applications, or business process analysis, as required.
c) Technical Knowledge to be Acquired/Enhanced /
- ICT policies, procedures and guidelines (including Information Security Policy and Standards of Electronic Conduct) .
- UNICEF business processes .
- Current ICT industry mainstream hardware, operating systems and related software tools and utilities .
- PC operating systems, their installation, configuration and setup for secure enterprise environments .
- Database software development environments on Microsoft Windows server operating system platforms .
- Emergency and security telecommunications. View our competency framework at : Competencies.pdf
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
Remarks :
- Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service ;
- Only shortlisted candidates will be contacted and advance to the next stage of the selection process.