Appel à candidature : MSF recrute un(e) Gestionnaire de comptes en République Tchèque.
Become a part of the worldwide movement Doctors without borders! The humanitarian and medical organisation, Doctors without borders, opened a Shared IT Service (SITS) centre in Prague in 2019. This centre provides IT support to all interested parties around the world – people sent to missions, operating centres, sections and branch offices.
An Account Manager, serves as the liaison between MSF SITS and rest of the MSF, ensuring outstanding customer service and client satisfaction. Their duties include developing account plans, managing client relationships and delivering proposals to resolve the need of the client section.
This position reports to the Executive Director.
Description
- Single point of contact for all client inquiries about the accounts they manage;
- Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise;
- Raising clients’ concerns and needs to the management team;
- Preparing and presenting business and account updates to management and clients;
- Monitoring the budget of the client, explaining costs or expenditures and discussing new terms if necessary;
- Following up clients to ensure they are satisfied with the MSF SITS services.
Requirements
- Bachelor degree in Business Administration or Sales;
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role;
- Experience with Customer Relationship Management SW;
- Big picture thinking;
- Strong verbal and written communication skills;
- Excellent listening, negotiation and presentation abilities;
- Able to translate the customer needs to IT and non-IT teams;
- Able to work independently;
- Reliable, able to prioritize workload;
- A “team player” attitude;
- Work permit in the Czech Republic.
More details
Deadline : July 09th, 2023