UNICEF recherche un Consultant en télémarketing , Roumanie.

UNICEF recherche un Consultant en télémarketing , Roumanie.

Purpose of Activity/Assignment:

The private sector’s role as a key contributor to other resources is expected to grow.  UNICEF fundraises from both the private individuals and corporate sector and is bringing on the market new techniques with excellent results in other markets.

In line with its Private Sector Fundraising Plan (PSP) for 2018-2022, the Country Office is increasing its fundraising efforts from private individuals, with a focus on building long term sustainable income, through monthly (pledge) donations. This will be achieved primarily by growing the number of pledge donors acquired through various channels: face-to-face, telemarketing etc.

Under the general supervision of the Fundraising (FR) Officer and the direct supervision of the Donor Stewardship Consultant, the Telemarketing FR Consultant will provide support to telemarketing campaigns for donor stewardship and value maximization. The Consultant will act as a point of contact for third parties (telemarketing agencies etc.) and will support the implementation of donor stewardship and value maximization campaigns.

The Telemarketing (TM) FR Consultant will work in close cooperation with the Fundraising Officer, Donor Stewardship Consultant, Database Management Associate, FR Campaign Coordinator and other relevant staff and FR suppliers (for example, telemarketing agencies) in order to implement telemarketing FR campaigns, for obtaining efficient results, according to established Key Performance Indicators (KPIs).

This is a full-time office-based constultancy for period of one year. 

To qualify as an advocate for every child you will have:

• University degree in Economics, Marketing, Public Relations, Communication, Social Sciences, Fundraising, or another relevant field;
• A minimum of five years of work experience in telemarketing or servicing large number of customers / individual donors is a must;
• A minimum of three years of relevant work experience coordinating the activities of an agency or of a team of in-house telemarketers is required;
• Experience in working with donor databases is required;
• Experience in working in the non-profit sector or INGOs is an advantage;
• Proven skills in telemarketing, managing relationships with large number of customers / individual donors, involving query resolution and response;
• Very good PC skills: Outlook, Microsoft Office, Microsoft excel (advanced level). Experience in working with large databases is a strong advantage;
• Proven writing skills to create scripts, response to donors and various types of texts;
• Proven communication skills to effectively respond to donor/customer queries through telephone calls, e-mails;
• Romanian native speaker. Very good knowledge of English, spoken and written, is a must.

UNICE Core values and competencies:

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

Core Competencies required

• Demonstrates Self Awareness and Ethical Awareness (1);
•  Works Collaboratively with others (1);
•  Builds and Maintains Partnerships (1);
•  Innovates and Embraces Change (1);
• Thinks and Acts Strategically (1);
• Drive to achieve impactful results (1);
• Manages ambiguity and complexity (1).

To view our competency framework, please visit here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks: 

Please submit your online application along with financial offer  Financial bid_telemarketing.docx for this consultancy. 

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

Apply here

Deadline for application : 21th December 2022