Avis de recrutement : OIM recrute un Assistant de projet, gestion des cas basé au Salvador.

Avis de recrutement : OIM recrute un Assistant de projet, gestion des cas basé au Salvador.

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Latin America (LA). RSC LA prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving individuals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.

Under the general supervision of the Project Associate, Case Management, RSC El Salvador and the direct supervision of the Senior Project Assistant, Case Management, RSC El Salvador, the successful candidate will be based in San Salvador, El Salvador and will have the following duties and responsibilities:

Core Functions / Responsibilities:

• Undertake case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre- departure services, and, as required, guide and monitor teams of Project Clerks and Project Assistants in organizing and completing case management activities in an assigned area.
• Efficiently and effectively manage refugee case files and medical records, including, if assigned, verifying the creation of new case files, the timely and accurate distribution of case files, that all returned files are promptly filed, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into travel packets as needed.
• Undertake refugee data collection and casework interviews for the purposes of recording case histories and biographical information, including, if assigned, correctly entering data into the START database, verifying information previously entered, such as biographic and family information, and, as needed, scanning, photocopying, attaching and filing documents, translating documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
• In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules in START or another database, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services and assisting with circuit ride logistics.
• In relation to the adjudication of refugee case files, as assigned, assist supervisors in supporting USCIS officers, conduct briefings for refugee applicants, ensuring accurate information is shared regarding timelines, expectations, fraud, malfeasance and case processing, and, as needed, provide interpretation during interviews, perform data entry, provide logistical support and notify refugees of results.
• Verify START is updated as needed with refugee application data, biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, guide the activation of processes such as program access verification, security checks or assurances as required.
• Utilizing reports, conduct regular quality assurance checks of case files and data in START to ensure the accuracy of all case information and the RSC’s compliance with all USRAP and RSC SOPs in relation to case files.
• In coordination with supervisors, liaise as needed with other teams and units in RSC LA and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members.
• Train other Case Management team members as needed to efficiently and effectively manage refugee case files, conduct full refugee interviews, organize and schedule refugee appointments, update START, conduct quality assurance of files and case data and support the USCIS adjudication.
• Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides.
• Demonstrate an in-depth understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.
• Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
• Perform such other duties as may be assigned.

Required Qualifications and Experience

Education and Experience

• Completed secondary education required;
• Five years of working experience with secondary education; three years of working experience with Bachelor’s degree;
• Experience conducting interviews and interpretations is an advantage;
• Ability to use own initiative and work under pressure with minimum supervision;
• Excellent computer skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the Internet;
• Strong interpersonal and communication skills Self-motivated and objective driven;
• Experience working with international cooperation and humanitarian organizations is an advantage;
• High Sense of confidence, initiative and commitment.

Languages

• Fluency in Spanish and English (oral and written).

HOW TO APPLY:

Interested internal candidates are invited to submit their applications by completing and sending the Internal Application Form (form attached), a letter of interest, and a CV to the following e- mail address: [email protected] by August 8^th, 2023 at the latest, referring to this advertisement. Personal History Form optional.

External Candidates that comply with the profile will need to send the CV and a letter of interest to [email protected] by August 8^th, 2023 at the latest, referring to this advertisement