PNUD recherche un Consultant pour la révision des processus d’affaires et des systèmes de rapport – Office de l’informatique et de l’administration électronique, Belgrade-Serbie.

 

 

 

Job Description

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

Purpose

To provide expert advice to the Office for IT and e-Government on the design/redesign of the business processes and reporting systems.

Objective

To support the work related to business system analysis in order to provide recommendations for design/redesign of the business processes and reporting and analytical systems.

Background Information

Digital transformation of the national economy and public administration are among the key priorities of the Serbian Government. In addition to providing high-level political support and institutional sponsorship, the Government introduced a new institutional framework to manage this process and initiate internal changes. In August 2017, a new cabinet-level body – Office for IT and e Government – was created to consolidate government’s ICT resources, develop common infrastructures and support transition from institution-centric to citizen-centric model of designing and providing e-services.

UNDP has been providing support to this broad digitalization agenda of the Serbian Government since its inception, through “Serbia at your Fingertips – Digital Transformation for Development” project. This project comprises five segments. The first three relate to the development of the e-government system, the fourth includes support for implementation of activities from the ministerial councils’ agendas, while the fifth includes support for implementation of big infrastructural projects in e-Government. The new sixth component is related to the establishment of the Centre for the Fourth Industrial Revolution in Serbia, as well as the development of 4IR technology governance frameworks.

One of the key project outcomes is to support ITE in the establishment, deployment and maintenance of the key registers and business processes as they represent an essential prerequisite for functional and efficient eGovernment. ITE is in the process of design/redesign of the existing eGovernment components.

UNDP is looking for a local consultant to provide support to the Office for IT and e-Government (ITE) with the business system analysis and recommendations for reporting and analytical structure.

Duties and Responsibilities

Scope of Work

Within this assignment, the Consultant will, under the direct supervision of the UNDP Portfolio Manager and guidance of the ITE staff, perform the following tasks:

  • Provide inputs for business system analysis of the following information systems/registers:
    • Single Electoral Roll;
    • Metaregister / Catalogue of public institutions, Catalogue of processes, Catalogue of services and related Application Programming Interfaces (APIs);
    • Electronic archiving system- application for the deposition of the archival documentation – one national and one local;
    • Education information system / My High school. Dual education;
    • Central Population Register.
  • Providing inputs for development of an integrated information analytical and reporting system and predefine reports for the above-mentioned systems.

ITE will provide the Consultant with the existing data, information and documentation related to the aspects listed above.

Deliverables and Timelines

The Consultants will be responsible for the following deliverables:

No. Deliverable Deadline
1 Report with recommendations for the redesign of the following process for the Single Electoral Roll: Enrolment in the Single Electoral Roll and Personal data review and report for irregularities 24 January 2023
2 Report with recommendation for design and implementation of the interoperability platform and Metaregister / Catalogue of public institutions 22 February 2023
3 Report with recommendation for design and implementation of the interoperability platform and Metaregister / Catalogue of processes 24 March 2023
4 Report with recommendation for design and implementation of the electronic archiving system- application for the deposition of the archival documentation 21 April 2023
5 Report with recommendation for integration of the two existing electronic archiving system – eArchive and ARHIS 26 May 2023
6 Report with recommendation for design and implementation of the interoperability platform and Metaregister / Catalogue of APIs 23 June 2023
7 Report with recommendation for design and implementation of the interoperability platform and Metaregister / Catalogue of services 21 July 2023
8 Report with the integrated recommendations of the deliverables 1-7, including their interconnectivity and overall architecture of Metaregister – core platform 25 August 2023
9 Report with recommendation for design and implementation of the Data Warehouse system for the Education Information System- My Highchool module 22 September 2023
10 Report with recommendation for design and implementation of the Data Warehouse system for the Education Information System- Dual Education module 20 October 2023
11 Report with recommendation for simplification of the procedures and administration part of the Central Population Register 24 November 2023
12 Report with recommendation for design of the reports and reporting system of the Central Population Register 11 December 2023
Competencies
  • Consistently ensures timeliness and quality of project work;
  • Demonstrates strong oral and written communication skills;
  • Evidence of ability to express ideas clearly, to work independently and in teams;
  • Ability to summarize and systematize complex information and identify priorities for follow up activities;
  • Shares knowledge and experience;
  • Focuses on results and responds positively to feedback;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Demonstrates integrity by modelling ethical standards;
  • Full computer literacy;
  • Excellent communication skills.
Required Skills and Experience

The Consultant selected to undertake the assignment must fulfil the following minimal requirements:

Education:

  • Bachelor’s degree in IT or related field.

Experience:

  • 10 years of work experience in software development, integration and maintenance;
  • Work experience in the public sector will be considered as an asset.

Language:

  • Excellent English and Serbian language speaking and writing skills.

DOCUMENTS TO BE INCLUDED WHEN SUBMITTING THE PROPOSALS.

Application Procedure:

Qualified and interested candidates are asked to submit their applications via UNDP Web site: UNDP in Serbiaunder section “Jobs” no later than 21 December 2023.

Application should include:

  • CV in English language containing date of birth, contact information (home address, phone number, e-mail) and timeline of work experience (including description of duties).
  • Offeror’s Letter (only PDF format will be accepted) confirming Interest and availability for the Individual Contractor (IC) Assignment. Can be downloaded from the following link: https://www.undp.org/sites/g/files/zskgke326/files/2022-07/confirmation.docx. The Offeror’s Letter shall include a financial proposal specifying a total lump sum amount (USD) for the tasks specified in this announcement with a breakdown of costs (Offeror’s Letter, including Annex 2, Table A: Breakdown of costs & Table B: Breakdown of costs by deliverables).
  • Cover Letter – explaining why you are the most suitable for the work should be included in the CV.

In order to apply please merge above listed documents into a single PDF file. The system does not allow for more than one attachment to be uploaded.

The shortlisted candidates may be asked to provide copies of diplomas and any other certificates providing evidence of their education and experience in relevant fields.

Any request for clarification must be sent by standard electronic communication to the e-mail [email protected]. The procuring UNDP entity will respond by standard electronic mail and will send response, including an explanation of the query without identifying the source of inquiry, to all consultants.

Financial Proposal:

  • Lump sum contracts

The financial proposal shall specify a total lump sum amount, and payment terms around specific and measurable (qualitative and quantitative) deliverables (i.e. whether payments fall in installments or upon completion of the entire contract). Payments are based upon output, i.e. upon delivery of the services specified in the TOR. In order to assist the requesting unit in the comparison of financial proposals, the financial proposal will include a breakdown of this lump sum amount (including travel, per diems, and number of anticipated working days).

Travel

All envisaged travel costs must be included in the financial proposal. This includes all travel to join duty station/repatriation travel. In general, UNDP should not accept travel costs exceeding those of an economy class ticket. Should the IC wish to travel on a higher class he/she should do so using their own resources.

Evaluation

1. Cumulative analysis

When using this weighted scoring method, the award of the contract should be made to the individual consultant whose offer has been evaluated and determined as:

a) responsive/compliant/acceptable, and

b) Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation.

* Technical Criteria weight; 70%

* Financial Criteria weight; 30%

Only candidates obtaining a minimum of 49 points would be considered for the Financial Evaluation.

Criteria Weight Max. Point
Technical-desk review 70% 70 points
Criteria A Proven track record of working on priority e-government projects at the national level. Relevant working experience must be clearly demonstrated through submitted CV. 40
Criteria B Proven experience in working on projects involving government ICT infrastructure (to be demonstrated through CV). 30
Financial 30% 30 points

Additional Information:

In the case of engagement of Civil servants under IC contract modality a no-objection letter should be provided by the Government entity. The ‘no-objection’ letter must also state that the employer formally certifies that their employees are allowed to receive short-term consultancy assignment from another entity without being on “leave-without-pay” status (if applicable), and include any conditions and restrictions on granting such permission, if any. If the previous is not applicable ‘leave-without-pay’ confirmation should be submitted.

Engagement of Government Officials and Employees

  • Government Officials or Employees are civil servants of UN Member States. As such, if they will be engaged by UNDP under an IC which they will be signing in their individual capacity (i.e., engagement is not done through RLA signed by their government employer), the following conditions must be met prior to the award of contract:

(i) A “No-objection” letter in respect of the individual is received from the Government employing him/her, and;

(ii) The individual must provide an official documentation from his/her employer formally certifying his or her status as being on “official leave without pay” for the duration of the IC.

  • The above requirements are also applicable to Government-owned and controlled enterprises and well as other semi/partially or fully owned Government entities, whether or not the Government ownership is of majority or minority status.
  • UNDP recognizes the possibility that there are situations when the Government entity employing the individual that UNDP wishes to engage is one that allows its employees to receive external short-term consultancy assignments (including but not limited to research institutions, state-owned colleges/universities, etc.), whereby a status of “on-leave-without-pay” is not required. Under such circumstance, the individual entering into an IC with UNDP must still provide a “No-objection” letter from the Government employing him/her. The “no objection” letter required under (i) above must also state that the employer formally certifies that their employees are allowed to receive short-term consultancy assignment from another entity without being on “leave-without-pay” status and include any conditions and restrictions on granting such permission, if any. The said document may be obtained by, and put on record of, UNDP, in lieu of the document (ii) listed above.

Deadline for application : 21th