Appel à candidature : PAM recrute un.e Responsable des opérations informatiques en Somalie.

 

 

 

 

 

 

What will you do?

  • Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.
  • Monitor technology reliability, identify user needs, analyze data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
  • Resolve queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided to staff.
  • Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
  • Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
  • Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
  • Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
  • Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
  • Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  • Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
  • Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

Minimum Qualifications

Education: Completion of secondary school education. A post-secondary certificate in Information and Communication Technology supplemented with Server, Networking, Security, and IT Governance certifications (Microsoft and ITIL certifications would be an added advantage)

Knowledge and Experience: Six or more years of relevant work experience.

Are you competent for this job? Do you have

  • Ability to review a variety of data, identify and adjust data discrepancies. Identify and resolve operational problems with substantial independence. Ability to obtain or give information of a non-routine nature involving interpretation facts and requiring clarity of expression.
  • Ability to perform detailed work, frequently of confidential nature and /or to handle large volume of work systematically effectively and accurately.
  • Ability to train other staff regarding relevant work responsibilities. Ability to work in a team environment and coordinate assignments to achieve common goals. Ability to deal patiently and tactfully with people of different national and cultural backgrounds.
  • Fluency in both oral and written communication in the UN language in use at the duty station and in Somalia.

Apply now

Closing date: 17th May 2023