PNUD recrute un Assistant(e) support TIC en Somalie basé à Mogadishu.

PNUD recrute un Assistant(e) support TIC en Somalie basé à Mogadishu.

Duties and Responsibilities

Summary of key functions:

• Implementation of ICT management systems and strategies;
• Effective functioning of the Country  Office hardware and software packages;
• Support to networks administration;
• Provision of administrative support.

Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and procedures for the Country Office technology environment;
• Support to the use of Quantum  (UNDP’s implementation of ERP) functionality for improved business results and improved client services;
• Provision of inputs to the Country Office administrative business processes mapping and implementation of the internal standard operating procedures (SOPs);
• Provision of inputs to preparation of results-oriented work plans.

Ensures effective functioning of the Country  Office hardware and software packages, focusing on the achievement of the following results:

• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
• Assistance in the installation of commercial and in-house developed software and related upgrades;
• Assistance in upgrading patch and anti-virus programs on a timely basis;
• Monitoring of file server traffic, usage and performance on a frequent and regular basis;
• Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
• Organizing Video/Audio/Web Conferences
• Install, configure, and troubleshoot O365 applications.

Supports networks administration, focusing on achievement of the following results:

• Assistance in trouble-shooting and monitoring of network problems;
• Response to user needs and questions regarding network access;
• Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.

Provides administrative support, focusing on achievement of the following results:

• Maintenance of an up-to-date inventory of software and hardware;
• Maintenance of a library of ICT related reference materials;
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
• Maintenance of the filing system ensuring safekeeping of confidential materials;
• Extraction of data from various sources;
• Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required;
• Provision of ICT support to key events.

Impact of Results:

The key results have an impact on the overall efficiency of the Country  Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Secondary education ( or Bachelors with 2 years ) with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP)