Avis de recrutement : PAM recrute un.e Assistant.e de soutien aux entreprises à Khartoum, Soudan.

KEY ACCOUNTABILITIES/RESPONSIBILITIES:

• Categorize and consolidate information about calls received and issues raised
• Follow up with relevant units within WFP, partners and Agencies on complaints handling as guided by call centre supervisor.
• Provide regular feedback to the Programme Officer (Call Centre Supervisor), AO focal persons, CPs and flag high issues of concern from the persons of concern.
• Responsible for maintaining systems and files based on set standards, to ensure information is accurate, updated and readily available for the function.
• Ensure information and knowledge sharing with colleagues at the CFM

KEY ACCOUNTABILITIES/RESPONSIBILITIES

• Adhere to strict WFP personal data protection and privacy protocols
• Demonstrate flexibility for shift adjustments
• Perform other duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area. University Degree in Business Administration, IT, Economics, Statistics, Social science or any other relevant field is desirable.
Experience: At least four years of experience in a busy customer service-oriented position preferably within humanitarian context..

Application process

Deadline : 27 April 2023