L’OIM recrute un agent national des opérations, N’Djaména, Tchad
Position Title : National Operations Officer
Duty Station : N’Djamena, CHAD
Classification : NOA
Type of Appointment : Special Short Term, 6 months with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : August 05, 2020
OIM :
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Context :
Under the general supervision of the Chief of Mission and under the direct supervision of the Operations Coordinator, the National Operations Officer will be responsible for supporting resettlement and assisted voluntary return operations in Chad.
Core Functions / Responsibilities :
- Provide daily management, supervision, support, guidance and training to all IOM operations staff members involved in arrivals and departures including providing training and technical assistance, assigning duties, and giving feedback to staff members on their performance on a regular basis ;
- Coordinate and implement transportation strategies related to the orderly movement of migrants and refugees throughout the country ;
- Draft and revise budget plans in coordination with Operations Coordinator ;
- Ensure adherence of operations staff to existing financial structures and administrative procedures ;
- Monitor collection, compilation, and entry of the unit’s data into the different databases in a regular and timely manner ;
- Assess transportation options for the refugees and returnees, in addition to ensuring proper implementation of reintegration support for AVR cases upon arrival ;
- Liaise with different national ministries and agencies such as the Ministry for Foreign Affairs, the Ministry for the Interior, the CNARR, the AST, etc. ;
- Maintain a positive working relationship with above-mentioned stakeholders and partners ;
- Encourage and monitor adherence to set guidelines and procedures for IOM’s migrant Transit Center ;
- Provide data and statistics to all departments in the mission when required ;
- Coordinate and liaise with different donors, implementing partners, and IOM other missions on an operational level ;
- Participate in meetings with other partners and stakeholders when necessary ;
- Coordinate with the logistics department on any activities related to movements and prepare procurement and payment requests for goods and services for safe transport to support departure and arrival assistance. Ensure that all procurement and contracting processes are in full compliance and all activities are up to date with IOM and donor reporting and auditing requirements ;
- Create and design comprehensive tables and records to facilitate the existing operational daily work of the operation department and any other department as deemed required ;
- Review operational procedures and streamline/clarify them as necessary in coordination with the various units within IOM ;
- Maintain and monitor the confidentiality of all programme matters to ensure programme integrity by following IOM standards of conduct and IOM data protection rules. Take necessary measures to prevent and mitigate fraud in movement operations in the Chad ;
- Perform any other duties as may be assigned.
Required Qualifications and Experience :
Education :
- At least four years working experience with secondary/Bachelor’s Degree in social sciences or business administration ;
- Hospitality, Travel, Transport and Logistics or related discipline.
- Knowledge of USA, Australian, Canadian, and European resettlement procedures for IOM is a distinctive advantage ;
- Highly detail oriented thinking and proven accuracy when handling and reporting data ;
- Self-reliant individual with strong commitment to operational objectives. Expected to work overtime upon request and independently to achieve operational goals ;
- Previous working experience with NGOs or international organizations, is an added advantage ;
- Strong practical computer skills, including but not limited to MS Word and Excel. Proficiency in AMADEUS, I-Gator, and MIMOSA required ;
- Experience in Operations, Logistics, and/or Movements ;
- Ability to work as part of a multi-cultural team ;
- Experience working with refugee or other vulnerable populations.
Languages : For this position, fluency in French and English is required.
Required Competencies :
Accountability :
- Accepts and gives constructive criticism ;
- Follows all relevant procedures, processes, and policies ;
- Meets deadline, cost, and quality requirements for outputs ;
- Monitors own work to correct errors ;
- Takes responsibility for meeting commitments and for any shortcomings.
Client Orientation : Identifies the immediate and peripheral clients of own work.
Continuous Learning :
- Contributes to colleagues’ learning ;
- Demonstrates interest in improving relevant skills.
Communication :
- Actively shares relevant information ;
- Writes clearly and effectively, adapting wording and style to the intended audience :
- Listens effectively and communicates clearly, adapting delivery to the Audience
Creativity and Initiative : Proactively develops new ways to resolve problems.
Leadership and Negotiation :
- Convinces others to share resources ;
- Presents goals as shared interests.
Performance Management : Provides constructive feedback to colleagues
Professionalism :
- Masters subject matter related to responsibilities ;
- Identifies issues, opportunities, and risks central to responsibilities ;
- Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation ;
- Persistent, calm, and polite in the face of challenges and stress ;
- Treats all colleagues with respect and dignity ;
- Works effectively with people from different cultures by adapting to relevant cultural contexts ;
- Knowledgeable about and promotes IOM core mandate and migration solutions.
Planning and Organizing :
- Sets clear and achievable goals consistent with agreed priorities for self and others :
- Identifies priority activities and assignments for self and others ;
- Organizes and documents work to allow for planned and unplanned handovers.
Accountability :
- Accepts and gives constructive criticism ;
- Follows all relevant procedures, processes, and policies ;
- Meets deadline, cost, and quality requirements for outputs ;
- Monitors own work to correct errors ;
- Takes responsibility for meeting commitments and for any shortcomings.
Client Orientation :
- Identifies the immediate and peripheral clients of own work ;
- Establishes and maintains effective working relationships with clients ;
- Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries
Continuous Learning :
- Contributes to colleagues’ learning ;
- Demonstrates interest in improving relevant skills ;
- Demonstrates interest in acquiring skills relevant to other functional areas ;
- Keeps abreast of developments in own professional area.
Communication :
- Actively shares relevant information ;
- Clearly communicates, and listens to feedback on, changing priorities and procedures ;
- Writes clearly and effectively, adapting wording and style to the intended audience ;
- Listens effectively and communicates clearly, adapting delivery to the audience
Creativity and Initiative : Proactively develops new ways to resolve problems.
Leadership and Negotiation :
- Convinces others to share resources ;
- Presents goals as shared interests.
Performance Management : Provides constructive feedback to colleagues.
Professionalism :
- Masters subject matter related to responsibilities ;
- Identifies issues, opportunities, and risks central to responsibilities ;
- Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation ;
- Persistent, calm, and polite in the face of challenges and stress ;
- Treats all colleagues with respect and dignity ;
- Works effectively with people from different cultures by adapting to relevant cultural contexts ;
- Knowledgeable about and promotes IOM core mandate and migration solutions.
Teamwork :
- Actively contributes to an effective, collegial, and agreeable team environment ;
- Contributes to, and follows team objectives ;
- Gives credit where credit is due ;
- Seeks input and feedback from others ;
- Delegates tasks and responsibilities as appropriate ;
- Actively supports and implements final group decisions ;
- Takes joint responsibility for team’s work.
Technical :
- Good knowledge of Microsoft tools (Excel, Word) ;
- Excellent inter-personal communication ;
- Capacity to work as part of a team, to handle stressful situation and sometimes hostile environments ;
- Capacity to respect deadlines ;
- Ability to work diplomatically, with empathy and tact. Sensibility to and ability to work with people from different backgrounds are essential skills ;
- Good negotiation skills and problem solving skills, good organization and good writing skills;
Other :
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.
How to apply :
Interested candidates are invited to submit their applications via e-mail to [email protected] referring to this advertisement in the subject : “ SVN-TD-0021-2020 ”. Application must contain a CV and a cover letter in a unique file.
Only shortlisted candidates will be contacted.