Avis de recrutement d’un associé aux opérations informatiques (SCOPE) G6, Aden, Yémen

Avis de recrutement d’un associé aux opérations informatiques (SCOPE) G6, Aden, Yémen

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

About WFP

The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate.  We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

Aiming to feed 13 million of the most vulnerable people with food assistance, WFP’s emergency response in Yemen is the agency’s largest anywhere in the world. WFP also provides nutrition support to 1.7 million children and mothers, and delivers school meals to 850,000 children each day.

Organizational context

These job is found in WFP Yeme Country Office, Aden. The Job holders report to a Head of the Unit, Chief or Information Technology Officer or designate.
At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.

Job purpose

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

Key accountabilities

• Manage WFP-standard SCOPE hardware and software, such as offline workstations, Point of Sales, webcams and fingerprint readers; as well as applications and programs, utilities and auxiliary software ;
• Manage operation team and make sure all tasks divided equally to provide technical  support and deliver SCOPE services when needed ;
• Perform analysis, diagnosis, and resolution of SCOPE issues for end-users (Retailers, Registrars, CPs etc.), implementing corrective solutions as required ;
• Monitor technical complaints  raised by different stakeholders and provide regular feedback after resolving ;
• Support all technical processes during new interventions rollout through SCOPE, and capture lessons learnt ;
• Communicate regularly with SCOPE support team in Nairobi and maintain visibility on issues statuses ;
• Provide weekly /monthly status reports for the pending ticket and burning issue raised during implementation and SCOPE rollout .

Key accountabilities 2

• Process and streamline the implementation of SCOPE  technical changes;
• Conduct assessment missions to properly benchmark the availability of power , connectivity in different  governorate locations ;
• Participate in data review and cleansing and support the data and business analysis team to provide user-centric reporting ;
• Assist in the preparation of materials and the delivery of trainings on automated business processes to ensure efficient and effective use of solutions ;
• Provide trainings and on job coaching to WFP focal points for different modalities, cooperating partners, retailers and other SCOPE affiliated stakeholders ;
• Manage alignment of IT service levels related to SCOPE incidents with SLAs to strive high quality support services to Internal and External stakeholders on the full range of SCOPE features and functionalities ;
• Perform other duties when required.

Standard minimum qualifications

Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

Experience: Minimum 5 years of relevant experience.

Language: Fluency in both oral and written communication in English and Arabic.

4Ps Core Organisational Capabilities

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field ;
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity ;
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact ;
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people’s skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports ;
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit ;
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team ;
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work ;
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately ;
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team ;
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field ;
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners ;
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives ;
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

Functional capabilities

Other specific job requirements

This section is optional to describe additional responsibilities & knowledge required for the specific job

Desired experiences for entry into the role

• Has experience analysing service management results and development service enhancement recommendations ;
  • Has participated in business process re-engineering efforts and identified service management improvements ;
  • Has experience participating in country office procurement/budgeting process.

Terms and conditions

• WFP is an equal opportunity employer ;
• WFP does not charge a fee at any stage of the recruitment process ;
• WFP staff who are still under probation period are not eligible to apply for another position ;
• The applicant should be a Yemeni national or having work/residency permit ;
• Only candidates who are short-listed will be contacted ;
• Applications must be submitted online with:

1. 1. Use English language only ;
   2. Indicate all your job TOR ;
   3. Indicate clear years of experience with each job (month/year) ;

• By submitting your application, you have read the Terms of Reference for this position and agree that any false, wrong or incomplete information might lead to your disqualification in this recruitment process.

NOTE: Successful candidates vetted as viable candidates through the application process will be retained on internal roster for a two-years period and may be given further consideration for future similar specific position advertised in the duty station.

Deadline for applications

08 August 2021

WFP never uses external recruitment agencies and recruitment is always is free of charge. WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. The selection of staff are made on a competitive basis and we are committed to promoting diversity and gender balance. Only applicants whose profiles meet the advertised job requirements will be considered and only within the announced deadline.
لا يقوم برنامج الأغذية العالمي بالاستعانة ابداً بأشخاص او بوكالات خارجية في التوظيف، علماً بان عملية التوظيف دائماً مجانية. يبحث برنامج الأغذية العالمي عن مرشحين من أعلى درجات النزاهة والكفاءة المهنية والذين يتقاسمون مبادئنا الإنسانية.

يتم اختيار الموظفين على أساس تنافسي ونحن ملتزمون بتعزيز التنوع والتوازن بين الجنسين. سيتم النظر فقط للمتقدمين الذين تفي ملفاتهم الشخصية بمتطلبات الوظيفة المعلن عنها، وفقط خلال الموعد النهائي المعلن

Female applicants are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Apply here